Kitchen Designer
1 week ago
Designer Recruitment are seeking a Kitchen Designer in the Surrey area to work with a well-known and well-run kitchen company.
OTE: £40,000 + The role of Kitchen Designer is essential in delivering exceptional customer experiences through innovative and functional designs.
It requires a blend of creativity and technical expertise, along with the ability to foster strong relationships with clients.
To succeed individuals will develop an in-depth understanding of product ranges and design systems, ensuring seamless collaboration with colleagues and delivering high-quality results.
Kitchen Designer responsibilities: Gain comprehensive knowledge of our product range, including furniture, appliances, worksurfaces and accessories.
Approach, acknowledge and advise walk-in customers by demonstrating our product ranges with features and benefits while accurately recording opportunity/lead details.
Drive opportunities through calling and speaking with potential customers that have requested brochures.
Conduct home visits to measure and gather technical information.
Develop relationships with local builders and architects to support future sales.
Proactively seek new business opportunities and contribute to future growth through our Referral and Reward Partner schemes.
Ensure service levels align with company standards.
Achieve and exceed agreed sales targets.
Achieve and exceed targeted conversion rates.
Achieve the expected Gross Margins at Intake (orders into the factory) Learn and manage the end-to-end process from lead generation through to installation.
Ensure you deliver high-quality kitchen and bedroom files to the Technical Team which results in a limited number of points to be addressed post the TMC check (Technical Manager Check).
Master IT systems relevant to design and showroom operations.
Collaborate with the marketing team by providing finished bedroom/kitchen imagery (Real Kitchens & Case Studies).
Keep in touch with the customer throughout their journey from first meeting through to project completion.
Generate excellent customer feedback via Trustpilot and Google Reviews through excellent customer service and high customer contact during the installation process.
Behaviours & Expectations: Design Expertise: Inspire customers with exceptional, on-trend designs and demonstrate a passion for design excellence.
Team Player: Collaborate effectively with the showroom team, contributing to a positive work environment.
Work Ethic: Display a strong commitment to exceeding expectations and influencing team culture through example.
Pace & Intensity: Work with urgency, meet deadlines, and motivate the team through organization and prioritization.
Personal Responsibility: Own your goals and take accountability for achieving them.
Continuous Improvement: take responsibility to continually improve your performance notably in conversion rates on sales and TMC feedback on the Sales to Intake Process.
Competitiveness: Strive to be best in class within the industry and amongst your peers, showing this drive through work ethic and intensity.
Attention to Detail: Maintain high standards in design, customer service, and communication, ensuring accuracy in documentation.
Technical Skills: Develop a meticulous understanding of the product range and technical specifications.
IT Proficiency: Master the various IT systems used in design work, working quickly and efficiently.
Fast Learner: Embrace new challenges with a can-do attitude and the ability to learn on the job.
Interpersonal Skills: Excel in communication, negotiation, and relationship-building, both within the company and with external clients.
Customer Focus: Prioritise improving the customer experience, understanding, and anticipating their needs.
Strong Values & Ethics: Uphold the companys values by treating customers, colleagues, and suppliers with integrity and respect.
Skills & Experience: Demonstrated experience in achieving and exceeding sales targets.
Strong IT skills: experience in CAD design is beneficial but not required, as full training will be provided.
Highly organised with a methodical approach to documentation.
Exceptional customer service skills with the ability to understand customer needs.
Strong numeracy and literacy skills.
Valid UK driving license and access to a vehicle.
Willingness to work weekends, evenings, and some Bank Holidays to meet customer needs.
Designer Recruitment are acting as the employment agency in relation to this vacancy.
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