It Support

14 hours ago


Manchester, United Kingdom Tilt Recruitment Full time

IT Support Technician - 2nd Line Location : Ashton-Under-Lyne Salary : £27,000 + Benefits Job Type : Full-Time | Permanent Are you a tech-savvy problem-solver with a passion for customer satisfaction?
Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician
Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events .
As part of this growing team, youll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure.
Role Overview As a 2nd Line IT Support Technician, you will: ?
Troubleshoot and resolve escalated technical issues from 1st Line.
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Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance.
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Support infrastructure projects, including network upgrades and system checks.
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Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration.
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Conduct testing, patching, and imaging of devices.
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Provide outstanding end-user support for clients and internal teams.
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Assist with phone systems, RMM tools, and content management.



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