Adult Learning and Development Specialist

2 days ago


Manchester, United Kingdom This is an IT support group Full time
About the Role

This is a permanent, 40-hour per week position that requires collaboration with the team on the design, development, delivery, and administration of eLearning and performance support throughout the organization.

Key Responsibilities
  1. Complete the training certification process for all contact centre-related programs to meet training facilitation standards.
  2. Facilitate new-hire and supplemental training programs as directed, including contact center new hire curriculums, PCI system enhancements training modules, client and marketing updates, and other training as developed.
  3. Ensure all programs are facilitated using adult learning theory and criterion-referenced instruction model to ensure transfer of learning and build core sales/service agent competencies.
  4. Maintain accurate records of all training activities, including training evaluations, post-training reports, and month-end reports.
Requirements
  • Training and coaching experience in a sales and customer service environment.
  • Proven ability to present information and effectively facilitate training to small and large groups.
  • Proficient in Microsoft Office products, including PowerPoint, Word, and Excel.
  • A flexible approach to work and shift schedules.
  • Open to coaching and feedback.
What We Offer

We are committed to building a culture where all people can be their authentic selves, have an equal voice, and opportunities to thrive. We offer a range of benefits, including a competitive salary (£45,000 - £55,000 per annum) and a supportive work environment.



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