Front Office Team Member

2 weeks ago

City of Edinburgh, United Kingdom Lgh Hotels Management Full time

The OpportunityWe are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member.
As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.Responsibilities: Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiriesHandle guest requests and concerns promptly and efficiently, ensuring guest satisfactionAnswer phone calls and emails, take reservations and manage guest informationAssist with administrative tasks such as billing, record-keeping, and report generationWork closely with other hotel departments to ensure a smooth operation and guest experience Benefits Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.Access to the ihg employee room benefit programme across their global portfolio.
(t&cs apply).Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and support fitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parking Ideal Candidate Previous experience in a customer-facing role, ideally in a hotel or hospitality environmentStrong communication and interpersonal skills, with a friendly and welcoming personalityAbility to multitask and work in a fast-paced environmentFamiliarity with computer systems and software, including reservation and property management systemsFlexible availability, including weekends and holidays If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer.
Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.The hotel offers 303 bedrooms, including Executive and Family rooms.
Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar.
Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.
About us Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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