Front Office Team Member

6 months ago

Edinburgh, United Kingdom Accor Full time

Company Description

Job Description

Salary: £12.20/hour
Current right to work in the UK

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) Meals on duty A day off for your birthday Refer a friend scheme Employee Assistance Program: support your wellbeing in your professional and personal lives Company sick pay Learning programs through our Academies and apprenticeships Opportunity to develop your talent and grow within your property and across the world Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Front Office Team Member, you…

Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Ensure a wonderful guest experience. Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Ensuring that all charges are accurate and posted on a timely basis. Handling all calls promptly and professionally. Document accurately all internal and guest messages.  Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and Supervisors
Qualifications
Prior experience working with FOLS or OPERA Fluency in English Customer Service

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our mission at Novotel Edinburgh Centre  is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you

If you feel you are the right candidate for the role as our Front Office Team Member please click ‘ apply ’ now We ’ d love to hear from you


Additional Information

One more thing…

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Ready to discover more? Get in touch with us. We would love to hear from you.

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