Soft FM Manager

Equans is looking for a Soft FM Manager to join our team in The National Archives, Ruskin Avenue, TW9 4DU on a permanent basis. This is a full-time role working 40 hours per week. On offer is a salary of £35,000.00 - 42,000.00 depending to skills and experience and benefits package. Shift Times: Monday - Friday 08:00-17:00   What will you deliver? As a Soft FM Manager, you will be responsible for managing a range of soft services across the client estate, including Helpdesk, Porterage, Post, Waste, and Cleaning services. The postholder will maintain a detailed understanding of the site and its operational requirements, ensuring the smooth and efficient delivery of services. Acting as a key coordination point, the role involves daily liaison between internal teams, clients, management, and members of the public to support effective communication and service delivery. A core responsibility is to oversee all site activities with a strong focus on compliance, health and safety, and operational continuity, ensuring that the contractual requirement of 100% uptime is achieved. The role also includes accountability for maintaining adequate shift cover and manning levels to support uninterrupted operations  What can we offer you?  On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing app  Who are we looking for? Computer literate (experience using Microsoft Office)Experience of working in facilities management, or hospitality with a focus on building user experienceAble to communicate at all levelsKnowledge of Health & Safety LegislationAble to carry out task related risk assessmentsExperience of supervising/managing a teamExperience of managing processes such as  investigations, grievances, disciplinaries Experience in a visitor experience context.  Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.   Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.  Our ambition  At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.   We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.  What's next?  If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch.  As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.  At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.  You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.  The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.