Customer Consultant

2 months ago

Lancaster, United Kingdom Ardonagh Advisory Full time
Job Description

Customer Consultant - Lancaster - ARD1036118

#AIB

This is a FIXED TERM CONTRACT FOR 6 MONTHS as a face-to-face customer service advisor working 9-5 Monday to Friday and every other Saturday morning (9-12pm) in our Lancaster branch.

Are you looking for a career in the Finance Industry? We’re on the hunt for a Building Society Cashier who uses their work experience to work in a small Yorkshire Building Society (YBS) team to help meet customer expectations and business targets. Is a career within a stable business, where you will have flexibility and fun with a great team what you’re looking for? Then please, read on…

Where does this role sit?

Our Guy Penn Insurance Brokers Lancaster and Kirkham offices, whilst specialising in the placement of insurance for businesses from individual trades people to large commercial UK entities, are also agents for Yorkshire Building Society. As a result, we have a vacancy for a Building Society Cashier.

The successful candidate will be expected to work solely on the respective activities emanating from the building society, but will be employed by Guy Penn Insurance, due to the ownership of the agency being with ourselves. Therefore, by being an employee, the individual will receive all the same benefits that Guy Penn Insurance staff receive, but their responsibilities, day to day activities and training will be aligned to those agreed by YBS. Guy Penn is part of Ethos Broking, who in turn are part of the Ardonagh Group.

So, what does the role of a Building Society Cashier here involve?

This role will be made for you if you love working in a small team to provide a high quality customer facing service. You will need to meet all customer needs and promote YBS’ products and services.

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

  • Responsible for opening and closing the branch.
  • Effectively process all transactions ensuring no errors are made and that the till balances at the end of each day.
  • Ensure that all administration duties are performed accurately and in accordance with the YBS procedures
  • Assist customers with enquires, reviews and account opening.
  • Communicate and promote products and services as required by the YBS.
  • Have a working a practical knowledge of the Society’s risk management framework and understand the risks associated with your day-to-day activities.
  • Follow and understand the procedures set out in the teller and process manuals, reporting and escalating controls that are unworkable or unnecessary.
  • Ensure prompt escalation of issues, incidents and complaints.
  • Deal with branch compliance returns.
  • General office duties including answering the phones, post etc.

What experience does our Building Society Cashier need?

It would be beneficial if you have experience gained from within the Banking/Building Society industry particularly in a customer facing role but this is not essential as full training can be given. Knowledge and understanding of the general running of a bank/building society and the products offered will be preferred.

The rest is all about you as a person;

  • Most important is your ability to bring your best self to work every day to give our customers the best possible experience.
  • Next, we need you to be professional, proactive, use your initiative and show us your entrepreneurial spirit.
  • An organised, accurate, numerate and computer literate.
  • An enthusiastic team player who can quickly build trust with the team and customers and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
  • Always demonstrate integrity, not only is this essential within a financially regulated organisation, it’s also the right way to be.

In return you will be welcomed and supported by our Ardonagh family. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

  • Holiday entitlement of 26 days plus bank holidays (pro-rata for part time hours)
  • Opportunity to progress your career across the entire Ardonagh family
  • Pension scheme for when you feel it’s time to retire
  • 24-hour support for you and your families physical and mental wellbeing
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
  • 1 days paid volunteering day to give back to our communities
  • Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Guy Penn is part of Ethos Broking, a collection of Brokers that sit within Ardonagh Advisory and are part of The Ardonagh Group which spans the breadth of the insurance sector, powered by our more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

#LI-RK1 #ftc

The Company

Ethos Broking, part of Ardonagh Advisory and The Ardonagh Group is a highly active acquisition platform focused on the UK regional insurance market. Having acquired 40 independent brokers since 2016 through a ‘hub and satellite’ acquisition strategy, Ethos now boasts a combined GWP of over £300m.

  • Customer Experience Consultant

    1 week ago

    Lancaster, Lancashire, United Kingdom EE Full time

    Job DescriptionWe're seeking a highly motivated Customer Experience Consultant to join our team in Lancaster. As a key member of our team, you'll be responsible for providing exceptional customer service, identifying opportunities to enhance our customers' digital lives, and building strong relationships with our clients.Key ResponsibilitiesTalking to...

  • Customer Consultant

    7 months ago

    Lancaster, United Kingdom The Ardonagh Group Full time

    **Customer Consultant - Lancaster - ARD988818** **_ This is a face-to-face customer services role working 9-5 Monday to Friday and every other Saturday morning (9-12pm) in our Lancaster branch._** Are you looking for a career in the Finance Industry? We’re on the hunt for a Building Society Cashier who uses their work experience to work in a small...

  • Customer Service Consultant

    2 days ago

    Lancaster, United Kingdom HSBC Full time

    Customer Service Consultant What you'll do: The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers...

  • Customer Consultant

    1 month ago

    Lancaster, United Kingdom Ardonagh Advisory Full time

    Customer Consultant - Lancaster - ARD1036118 AIB This is a FIXED TERM CONTRACT FOR 6 MONTHS as a face-to-face customer service advisor working 9-5 Monday to Friday and every other Saturday morning (9-12pm) in our Lancaster branch.Are you looking for a career in the Finance Industry?We're on the hunt for a Building Society Cashier who uses their work...

  • Customer Consultant

    2 months ago

    Lancaster, United Kingdom Ardonagh Advisory Full time

    Customer Consultant - Lancaster - ARD1036118#AIBThis is a FIXED TERM CONTRACT FOR 6 MONTHS as a face-to-face customer service advisor working 9-5 Monday to Friday and every other Saturday morning (9-12pm) in our Lancaster branch.Are you looking for a career in the Finance Industry? We’re on the hunt for a Building Society Cashier who uses their work...

  • Customer Consultant

    6 months ago

    Lancaster, United Kingdom The Ardonagh Group Full time

    _**This is a face-to-face customer services role working 9-5 Monday to Friday and every other Saturday morning (9-12pm) in our Lancaster branch.**_ Are you looking for a career in the Finance Industry? We’re on the hunt for a Building Society Cashier who uses their work experience to work in a small Yorkshire Building Society (YBS) team to help meet...

  • Customer Service Consultant

    7 months ago

    Lancaster, United Kingdom HSBC Full time

    -Job description Hours are 21 hours a week - Monday, Tuesday and Saturday Role one Thursday, Friday and Saturday Role Two What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank...

  • Customer Experience Consultant

    4 weeks ago

    Lancaster, Lancashire, United Kingdom EE Full time

    Sales Advisor OpportunityWe're looking for a talented Sales Advisor to join our team at the EE Lancaster Contact Centre. As a Sales Advisor, you'll be responsible for delivering exceptional customer experiences and driving sales growth.You'll work closely with customers to understand their needs and provide tailored solutions using EE's range of products and...

  • Customer Service Representative

    7 months ago

    Lancaster, United Kingdom Lendmark Financial Services Full time

    SUMMARY : The Loan Consultant I provides exceptional customer experience while providing personal loan solutions.  This position focuses on building a customer base through sales, loan extension and merchant referrals.  Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and...

  • Customer Engagement Specialist

    1 week ago

    Lancaster, Lancashire, United Kingdom EE Full time

    Key ResponsibilitiesAs a Sales Advisor, you will be responsible for:Talking to customers over the phone to understand their needs and preferencesMatching customers with the right products and servicesDemonstrating our products and services through clear and concise communicationBuilding strong relationships with customers and colleaguesRequirementsTo succeed...

  • Presales Consultant

    6 months ago

    Lancaster, United Kingdom Payara Fish Full time

    Payara is scaling up by 30% year on year. Due to our continued success, we are looking for an experienced software Presales Consultant to join our ever-growing sales team. Your role will be pivotal in supporting our sales consultants, bridging the gap between the technical aspects of the Payara product and our customers' business needs. You will play a...

  • Travel Consultant

    7 months ago

    Lancaster, United Kingdom Hays Travel Limited Full time

    **Competitive salary with unlimited bonus potential. 22.5 hours** We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive...

  • Customer Engagement Specialist

    4 weeks ago

    Lancaster, Lancashire, United Kingdom Skipton Building Society Group Full time

    We are recruiting for a Customer Relationship Consultant within Lancaster branch. This role presents an excellent opportunity to join our team and become one of the faces of Skipton Building Society.Company OverviewSkipton Building Society Group is committed to helping more people have a home, save for life ahead, and achieve long-term financial wellbeing....

  • Consultative Retail Design Expert

    2 weeks ago

    Lancaster, United Kingdom Zachary Daniels Recruitment Full time

    Job DescriptionProvide an outstanding 1-2-1 service to customers, engaging with them from initial enquiry to delivery of the product.Design kitchens and bathrooms for customers, bringing their vision to life in a face-to-face capacity.Offer guidance and advice on the latest products and designs, providing a consultative service to customers.Achieve sales and...

  • Sales Consultant

    4 weeks ago

    Lancaster, Lancashire, United Kingdom EE Full time

    Role Overview:We are seeking a highly skilled and motivated Sales Consultant to join our team in Lancaster. As a key member of our sales team, you will be responsible for enhancing the digital lives of our customers by discussing the right products for them.About You:You have excellent communication skills and are confident in your ability to build strong...

  • Security Sales Consultant

    7 months ago

    Lancaster, United Kingdom Concept Full time

    **Job Description: Security Consultant** **Location**: Lancashire **Salary**: £35k-£40k **Overview**: Our client in the Fire & Security sector is expanding and urgently seeks a dynamic Security Consultant. This field-based role is crucial for driving sales and fostering client relationships within a defined geographical area. **Company**: Join one of the...

  • Digital Lifestyle Consultant

    2 weeks ago

    Lancaster, Lancashire, United Kingdom EE Full time

    Job OpportunityAbout the RoleThis is an exciting opportunity to join our Sales Team in Lancaster as a Digital Lifestyle Consultant. You'll be working with customers to enhance their digital experience by discussing the right products and services for them.Your SkillsWe're looking for someone with excellent communication skills, a passion for technology, and...

  • Design Consultant

    2 days ago

    Lancaster, Lancashire, United Kingdom Wickes Full time

    Welcome to Wickes, where we're passionate about helping our customers bring their interior design dreams to life. As a Design Consultant - Kitchen and Bathroom, you'll play a crucial role in ensuring that every customer leaves our store feeling confident and inspired by their new design.As part of our team, you'll have the opportunity to work closely with...

  • Customer Team Member

    7 months ago

    Lancaster, United Kingdom Coop Full time

    **Customer Team Member** - Location: Co-op, High Bentham, Main Street, High Bentham, LA2 7HE- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Member

    6 months ago

    Lancaster, United Kingdom Coop Full time

    **Customer Team Member** - Location: 5-7 Hornby Road, Caton, Lancaster, LA2 9QW- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include...