Customer Engagement Specialist
7 days ago
We are recruiting for a Customer Relationship Consultant within Lancaster branch. This role presents an excellent opportunity to join our team and become one of the faces of Skipton Building Society.
Company OverviewSkipton Building Society Group is committed to helping more people have a home, save for life ahead, and achieve long-term financial wellbeing. Our purpose-driven approach enables us to build strong relationships with our customers, providing them with tailored solutions to meet their evolving needs.
As a Customer Relationship Consultant, you will play a pivotal role in fostering these relationships, working closely with customers to understand their goals, aspirations, and challenges. Your primary objective will be to identify and discuss relevant products and services that can help our customers achieve their objectives, whether it be financial, family-related, retirement-focused, or peace of mind.
Together, you and our customers will work collaboratively to review their circumstances, set achievable targets, and implement suitable strategies to support their progress. By adopting a customer-centric approach, you will make a meaningful impact on their lives, empowering them to secure a brighter financial future.
Key Responsibilities- Engage in conversations to understand our customers' needs and provide information about our comprehensive range of savings products, loans, and other services.
- Conduct 'My Review' appointments face-to-face, virtually, or by phone, ensuring a seamless experience for our customers.
- Proactively contact customers over the phone to discuss their needs, preferences, and concerns.
- Educate customers about various products and services, aligning their expectations with our offerings.
You will also adhere to our policies, standards, controls, and limits of authority applicable to your role, prioritizing exceptional customer service at all times.
Requirements and QualificationsTo succeed in this position, you should possess a passion for delivering outstanding customer service, with previous experience in a customer-facing or sales environment. Your ability to react quickly when faced with busy periods and handle diverse customer interactions will be essential in ensuring the delivery of exceptional service standards.
Diversity and inclusion are core values at Skipton Building Society Group. We strive to create an inclusive environment where everyone feels valued and supported. If you have a disability or any condition that may affect your performance during the selection process, please let us know, and we will be happy to explore reasonable adjustments to support your participation.
What We Offer- A competitive salary of £24,950 per annum.
- An annual discretionary bonus scheme, offering an average on-target bonus of 8% dependent on individual and company performance.
- 25 days standard annual leave plus bank holidays, rising to 30 days after five years of service.
- A holiday trading scheme allowing the purchase and sale of additional annual leave days.
- A generous employer pension contribution, up to 10% per annum.
- A commitment to ongoing training and development opportunities.
- Private medical insurance for all employees.
- Diverse colleague networks available for you to join.
- A range of benefits supporting your health and wellbeing.
-
Customer Engagement Specialist
5 days ago
Lancaster, Lancashire, United Kingdom BT Group Full timeWe are seeking a skilled individual to enhance the digital lives of our customers. As a Customer Engagement Specialist, you will be responsible for discussing how we can improve their experience with our products and services.Key ResponsibilitiesTalk to customers over the phone to understand their needs and preferencesDiscuss the benefits of our products and...
-
Customer Engagement Specialist
2 weeks ago
Lancaster, Lancashire, United Kingdom EE Full timeRole DescriptionAs a Sales Advisor, you will be responsible for engaging with customers over the phone to discuss how we can enhance their digital lives. You will have the opportunity to work with a range of products and services, using your skills and experience to find the best solutions for our customers.Your Skills and QualificationsWe're looking for...
-
Customer Engagement Specialist
1 week ago
Lancaster, Lancashire, United Kingdom EE Full timeSeeking a challenging yet rewarding sales career? Look no further! As a Sales Advisor in our Lancaster contact centre, you'll play a vital role in enhancing customers' digital lives and building lasting relationships.With a competitive salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses, you'll be well-rewarded for your efforts....
-
Strategic Engagement Director
3 weeks ago
Lancaster, Lancashire, United Kingdom Lancaster City Council Full timeAbout the RoleWe are seeking an exceptional Strategic Engagement Director to lead our Communications, Marketing, and Community Engagement teams at Lancaster City Council.This is a fantastic opportunity for a highly capable individual to work at the heart of the council, driving comms and marketing efforts during an exciting time for the district, while...
-
Customer Service Specialist
3 weeks ago
Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeJob Title: Customer Service SpecialistThis is an exciting opportunity to join the Hilton Grand Vacations team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to our members and owners. You will handle both inbound and outbound calls, confirming reservations, making payments, securing...
-
Customer Support Specialist
4 weeks ago
Lancaster, Lancashire, United Kingdom Sanctuary Group Full timeRole OverviewWe are seeking a dedicated and compassionate Customer Support Specialist to join our team at Sanctuary Supported Living. This role offers a rewarding opportunity to make a positive impact on the lives of individuals with mental health needs.
-
Customer Service Specialist
2 weeks ago
Lancaster, Lancashire, United Kingdom Dunelm Full timeCareer OpportunitiesWe are seeking a skilled Barista/Coffee Shop Assistant to join our Pausa team in Lancaster, offering competitive hourly rates from £6.72 to £11.44 depending on age and experience.ResponsibilitiesTo prepare and serve high-quality food and beverages in a fast-paced coffee shop environment.To engage with customers, providing exceptional...
-
Travel Experience Specialist
4 weeks ago
Lancaster, Lancashire, United Kingdom Hays Travel Full timeJob DescriptionHays Travel is seeking a highly skilled Travel Experience Specialist to join our successful teams in our branches. As a key member of our team, you will have the opportunity to build and maintain relationships with customers, identify and meet their needs, and use social media to promote offers, generating customer engagement and sales...
-
Data Governance Specialist
5 days ago
Lancaster, Lancashire, United Kingdom Workonblockchain Full timeWorkonblockchain is looking for a skilled Data Governance Specialist to support the Odyssey Training Transformation Programme. As a key member of our team, you will be responsible for managing the IT and Facilities work packages within the programme.This is an excellent opportunity to make a real difference and be part of an inclusive culture that values...
-
Customer Experience Specialist
4 weeks ago
Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full timeAbout UsHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.Job OverviewWe are currently seeking a Customer Experience Specialist - Hotel Reservations to join our team. This role will be responsible for providing exceptional customer service and assistance...
-
Sales and Customer Experience Associate
2 weeks ago
Lancaster, Lancashire, United Kingdom BT Group Full timeWe are seeking a Sales and Customer Experience Associate to join our team. As a key member of our sales team, you will be responsible for discussing how our products and services can enhance the digital lives of our customers.ResponsibilitiesEngage with customers over the phone to understand their needs and preferencesDiscuss the benefits of our products and...
-
Customer Service Advisor
4 weeks ago
Lancaster, Lancashire, United Kingdom Ardonagh Advisory Full timeDevelop your skills as a skilled customer service professional, delivering exceptional experiences in a dynamic and supportive environment.About the RoleAs a Customer Service Advisor, you will be the face of our organisation, providing expert guidance and support to customers, helping them to achieve their financial goals.Key ResponsibilitiesCustomer...
-
Customer Experience Ambassador
3 weeks ago
Lancaster, Lancashire, United Kingdom Stonegate Group Full timeAre you a people person looking for a new challenge in the heart of The Crafty Scholar?About UsWe take pride in providing a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food and simply sit back and relax.At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the...
-
Customer Service Representative
2 weeks ago
Lancaster, Lancashire, United Kingdom EG Group Full timeCompany Overview: EG Group is a leading food and convenience retailer with a strong presence in the UK. We are committed to providing excellent customer service and creating a welcoming environment for our customers.Estimated Salary: £11.75 per hour above 21, £10.00 per hour aged 18-20, £7.15 per hour aged 17, £6.60 per hour aged 16Job Description:Coffee...
-
Digital Preservation Specialist
3 weeks ago
Lancaster, Lancashire, United Kingdom Digital Preservation Coalition Full timeJob Title: Digital Preservation SpecialistThe successful candidate will be responsible for the operational management of archives, leading on all aspects of Special Collections development, management, and preservation at Lancaster University.We are seeking a collaborative and experienced individual who is passionate about collections and creating...
-
Digital Marketing Specialist
2 weeks ago
Lancaster, Lancashire, United Kingdom Sq Digital Full timeJob Title: Digital Marketing SpecialistAbout the Role:We are seeking a talented Graduate Digital Marketing Specialist to join our team at Sq Digital. As a key member of our content creation department, you will be responsible for developing and executing creative digital marketing strategies that drive results for our clients.Key Responsibilities:Create...
-
Mental Health Employment Specialist
2 weeks ago
Lancaster, Lancashire, United Kingdom Aspire Recruitment Full timeAspire Recruitment is seeking a dedicated and proactive IPS Employment Specialist to support individuals with mental health conditions and other complex barriers to secure competitive employment.The estimated salary for this role is £25,000 - £30,000 per annum, based on industry standards and location.Job Description:We are looking for an experienced...
-
Avionics Design Specialist
2 days ago
Lancaster, Lancashire, United Kingdom Hernshead Recruitment Ltd Full timeAbout This RoleWe are looking for an accomplished Avionics Design Specialist to work on contract basis with Hernshead Recruitment Ltd. The ideal candidate will have a deep understanding of the relationship between requirements and their impact on platforms and equipment.The successful candidate will be responsible for undertaking reviews of customer...
-
Specialist Academic Support Tutor
3 weeks ago
Lancaster, Lancashire, United Kingdom Randstad Full timeWe are seeking a highly skilled Specialist Academic Support Tutor to join our team at Randstad Student Support. This is an exciting opportunity for a dedicated individual to provide one-to-one study skills coaching to students with specific learning difficulties.The ideal candidate will have experience working with clients with SpLDs and possess excellent...
-
Customer Experience Specialist 12 Hours
3 weeks ago
Lancaster, Lancashire, United Kingdom The Entertainer Full timeAbout UsThe Entertainer is a leading toy retailer with over 170 stores across the UK. We pride ourselves on creating unforgettable experiences for our customers and providing opportunities for growth and development for our team members.