Client Services Manager

7 days ago

Harpenden, United Kingdom Gosling Full time
Job Description

Client Services Manager

Full-time. Permanent. Studio Based with Agile Working.


We're seeking an experienced and proven professional to join our thrivings agency's Client Services team as Client Manager. If you're a confident strategist, and campaign planner and great at developing relationships and nurturing a team, then this could be the role for you.


About us

At Gosling, we're restless in our pursuit to bring imagination to life. Which is why we provide a place where our people, and our clients, feel comfortable to share, challenge, and experiment with ideas... because only when an idea grips, can it inspire, engage, and spark positive outcomes.


Established in 1991, we're a multi-channel design, brand and marketing communications agency. Partnerships and collaboration are key to our success and we're proud to work with a fantastic team of people in realising our vision to be "A highly creative and sustainable business that supports our clients through intelligent added-value partnerships that they can trust."


Our inspirational studios are in a recently refurbished mill in Harpenden, 26 minutes by train fro London St Pancras International Station, and within easy access of the M1 (J10) and M35 (J21).


We are:

Genuine - We are honest and trustworthy. We work with integrity to deliver on the promises we make.

Responsive - We respect other people's views and experiences. We are customer-focused and responsible.

Imagination - We are restless in our ambition to bring ideas to life and use creativity to inspire, engage and spark positive action.

Purposeful - We are outcome - focused, with insightful and strategic thinking to ensure we deliver creative with purpose.


Key responsibilities:

As Client Services Manager you will play a pivotal role in our Client Services Team. Reporting to the Client Services Director, you will leverage your leadership, people management, and account management skills to:

  • Develop, manage, and nurture key relationships with clients and stakeholders.
  • Contribute strategic insights to major project briefs and campaigns.
  • Guide and inspire the wider team, ensuring high performance and the delivery of our promises to clients.
  • Leverage your negotiation and commercial acumen to meet the expectations of both clients and our agency.
  • Proactively identify new business opportunities, fostering organic growth and attracting new clients.
  • Play an active role in winning new business, collaborating with the creative team to deliver exceptional presentations.
  • Support the Client Services Director in resourcing, budgeting, and people management, including performance reviews and objective setting for the team.


Required Skills and Experience:

  • Minimum of three years of experience in a senior client services role, preferably within a creative or marketing environment.
  • Proven track record of successfully developing and expanding client portfolios, demonstrating the ability to cultivate and nurture long-term relationships.
  • Possess a strategic and innovative mindset, adept at uncovering insights beyond the surface level.
  • Excellent communication skills, complemented by strong leadership, interpersonal, and presentation skills.
  • Confidently delivers proposals and creative pitches at a senior/board level.
  • Skilled in conducting comprehensive research, gaining valuable insights, and ensuring that project requirements are aligned with objectives.
  • Ideally experienced in the medical/healthcare sector, with an in-depth understanding of HCP and patient journeys.
  • Demonstrates commercial acumen, with a thorough grasp of business priorities, financial dynamics and, industry trends across both client and agency sectors.
  • Proficient in performance management and personnel evaluation.
  • Embraces a positive and collaborate approach, combined with a curious mindset and the confidence to challenge conventional thinking.


We are motivated to provide a better future for all:

Gosling is a member of both the Design Business Association and the Healthcare Communication Association, allowing us to provide continuous professional development (CPD) opportunities that support the growth of you and our team. We are driven by a shared commitment to using our knowledge, time, and influence to shape a better future. One that prioritises the environment, enriches communities and uplifts the people we work alongside, including our clients. 


We celebrate and encourage the diversity of perspectives within our team and among our clients, championing an inclusive environment where everyone can bring their authentic selves. By fostering a workplace that values ideas, individuality, and unique viewpoints, we aim to create a space where all voices are heard and creativity thrives. 


We believe in developing you and our team:

We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.


This is ideally a full-time permanent position based at our studios in Harpenden. The role will be competitively remunerated based on experience and capabilities.


  • Client Services Manager

    1 week ago

    Harpenden, United Kingdom Gosling Full time

    Client Services ManagerFull-time. Permanent. Studio Based with Agile Working. We're seeking an experienced and proven professional to join our thrivings agency's Client Services team as Client Manager. If you're a confident strategist, and campaign planner and great at developing relationships and nurturing a team, then this could be the role for...

  • Client Services Manager

    1 week ago

    Harpenden, United Kingdom Gosling Full time

    Client Services ManagerFull-time. Permanent. Studio Based with Agile Working. We're seeking an experienced and proven professional to join our thrivings agency's Client Services team as Client Manager. If you're a confident strategist, and campaign planner and great at developing relationships and nurturing a team, then this could be the role for you.About...

  • Client Services Manager

    1 week ago

    Harpenden, UK, Hertfordshire, United Kingdom Gosling Full time

    Client Services ManagerFull-time. Permanent. Studio Based with Agile Working. We're seeking an experienced and proven professional to join our thrivings agency's Client Services team as Client Manager. If you're a confident strategist, and campaign planner and great at developing relationships and nurturing a team, then this could be the role for...

  • Experienced Client Services Leader

    7 days ago

    Harpenden, Hertfordshire, United Kingdom Gosling Full time

    Job OverviewWe are seeking an experienced and skilled professional to join our team as a Client Services Manager.This is a key leadership role that requires strong communication, negotiation, and people management skills. The ideal candidate will have a proven track record of successfully developing and expanding client portfolios, and will be able to...

  • Client Manager

    7 days ago

    Harpenden, United Kingdom CV-Library Full time

    In this role, you'll manage a portfolio of medium-sized clients, provide strategic financial guidance, and ensure compliance with regulatory standards. Join a firm renowned for its excellence and commitment to client satisfaction, and play a key role in its ongoing success and growth. Responsibilities: Statutory Accounts Preparation: Oversee the...

  • Key Client Liaison Specialist

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom BNP Paribas Real Estate Full time

    Role OverviewThe successful candidate will play a key role in representing our brand as a first point of contact for clients, while also providing administrative support to our team. This position requires excellent communication skills and the ability to establish effective working relationships with colleagues and clients.Key ResponsibilitiesConducting...

  • Tax Assistant

    5 months ago

    Harpenden, United Kingdom Butler Rose Ltd Full time

    St Albans, Hertfordshire £27,000 to £34,000 Butler Rose Public Practice are delighted to be partnering with this well-established, almost 40 years, well sized, 7 partners and circa. 60 staff, accountancy practice with fantastic offices based conveniently in the heart of St Albans, that are now looking to recruit a competent Tax Assistant to complement the...

  • Senior Cleaning Services Manager

    4 days ago

    Harpenden, Hertfordshire, United Kingdom Cleaning Full time

    About the RoleWe are seeking an experienced Senior Cleaning Services Manager to oversee a large rail contract in Sussex, South Coast & London. As a key member of our Transport division, you will manage a team of Area Managers and ensure high cleaning standards are met across 14 sites.Job ResponsibilitiesMaintain strong client relationships with high...

  • Private Client Solicitor

    4 weeks ago

    Harpenden, United Kingdom Origin Legal Full time

    Private Client Lawyer OpportunityOrigin Legal is seeking a skilled Private Client Lawyer to join their team. The ideal candidate will have a strong academic background and a can-do attitude.Key Responsibilities:Deal with a wide range of private client matters, including trust and estate administration, contesting wills, and managing lasting powers of...

  • Private Client Lawyer

    6 months ago

    Harpenden, United Kingdom Origin Legal Full time

    A Private Client Lawyer is sought by a large and highly respected regional law firm with an enviable list of clients that include FTSE companies, public and private sector organisations, charities and high net worth individuals.Our client have a first class reputation for developing and investing in home grown talent and boast staff retention levels way...

  • Assistant Restaurant Manager

    1 day ago

    Harpenden, United Kingdom C&N Recruitment Services Limited Full time

    C&N Recruitment are excited to be working with a modern British restaurant based in Harpenden. The restaurant is currently looking for an exceptional assistant restaurant manager/ supervisor. The restaurant serves modern British food, a seasonal set menu, it also has a couple of rooms for guests. The role: · Hire and retain front of house staff. · Build...

  • Senior Private Client Lawyer

    2 weeks ago

    Harpenden, United Kingdom Origin Legal Full time

    Origin Legal is seeking a highly skilled Senior Private Client Lawyer to join their esteemed team. The ideal candidate will possess excellent academics, a strong work ethic, and a commitment to delivering exceptional quality of work.The role will involve advising on a wide range of complex and sensitive matters, including trust and estate administration,...

  • Senior Private Client Lawyer

    3 weeks ago

    Harpenden, United Kingdom Origin Legal Full time

    About the RoleWe are seeking an experienced Private Client Lawyer to join our highly respected team at Origin Legal. Our client firm has an enviable list of clients that include FTSE companies, public and private sector organizations, charities, and high net-worth individuals.The ideal candidate will possess good academics and a can-do attitude. They will...

  • Customer Service Administrator

    5 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    **Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...

  • Senior Private Client Solicitor

    4 weeks ago

    Harpenden, United Kingdom Origin Legal Full time

    Private Client Lawyer OpportunityOrigin Legal is seeking a skilled Private Client Lawyer to join their team. The ideal candidate will have a strong academic background and a can-do attitude.Key Responsibilities:Deal with a wide range of private client matters, including trust and estate administration, contesting wills, and managing lasting powers of...

  • Customer Service Administrator

    5 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    **Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...

  • Senior Private Client Solicitor

    2 weeks ago

    Harpenden, United Kingdom Origin Legal Full time

    Origin Legal seeks a Private Client Lawyer to join their team of experienced professionals.The ideal candidate will have good academics and a can-do attitude, as well as experience in dealing with a wide range of privately client matters in sensitive and often complex issues.The successful candidate will be joining a highly respected team that provides...

  • Customer Service Coordinator

    6 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    **Harpenden** **Up to £30k** **Mon-Fri: 9.30am-5.30pm** **Customer Service Coordinator** We are currently recruiting for a Customer Service Coordinator to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right...

  • Customer Service Advisor

    5 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    We are currently recruiting for a Customer Service Advisor to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is...

  • Customer Service Supervisor

    5 months ago

    Harpenden, United Kingdom Rothamsted Research Full time

    Overview Of RoleThe Customer Services Supervisor oversees the campus receptions and Customer Service Team. They are responsible for upholding high standards of customer service by ensuring our business processes, our physical spaces, and our team are developed and maintained. The post holder will report into the Operations Manager but will work closely with...