Customer Service Desk Analyst
1 week ago
Do you have customs and customer service experience?
We're recruiting for a Customer Service Desk Analyst to join a busy customer service team based in Southampton. This team provides a single point of contact for customers 24 hours a day, seven days a week, by responding to their inquiries and providing first-line support and repairs to expedite the quick settlement of all customer incidents and requests.
This role works a weekly shift pattern and being on-call 1 week in 5.
Duties include:
- Provide 1st and 2nd line Support.
- Perform 1st line diagnosis.
- Liaison internally and externally to ensure the customers freight is kept moving at both ports and airports.
- Perform new customer installations, upgrades and configuration changes.
- Accurate escalation of incidents requiring 2/3rd line support.
- Provide excellence in Customer Service through professional and consistent support.
- Handle customer complaints.
- Maintain customer configuration and service provision records and history.
Customer Service experience in ideally transport, logistics or a similar sector would be ideal.
*Customs experience is essential along with knowledge of maritime and airfreight imports and exports*
You'll need to demonstrate excellent communication skills as well as strong customer service experience.
Location:
Southampton (Hybrid working 1-2 days per week in the office after probation)
Hours:
Weekly shift rotation either 7am-3pm, 9am-5pm and 11am-7pm plus on-call element which is currently 1 week out of 5.
Salary:
£Competitive + shift allowance
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
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