Customer Service Analyst III

7 days ago


Southampton, Southampton, United Kingdom PDI Technologies Full time

As a skilled Customer Support Analyst II at PDI Technologies, you will be responsible for delivering exceptional customer service and providing high-touch technical support. Our company empowers leading convenience retail brands with cutting-edge technology solutions, and we're looking for someone to join our team.

Your key responsibilities will include:

  • Providing expert-level support to external customers and partners
  • Responding to inbound communication on cases and resolving issues efficiently
  • Participating in ongoing training and development to enhance your skills and knowledge
  • Maintaining excellent customer relationships and exceeding service expectations

To succeed in this role, you'll need:

  • A minimum of 2+ years of experience in technical helpdesk support
  • Excellent technical skills in SQL and database management
  • Strong working knowledge of Windows operating systems from Windows 7 onwards
  • Exceptional customer service skills and a passion for delivering world-class service

Working hours will be on a rotating shift basis, 4 days on/4 days off, covering Monday to Sunday, 06:00 to 23:00. The role will be based at our office in Southampton, UK, with a hybrid working basis.

Estimated Salary:

Approximately £35,000 - £45,000 per annum, depending on experience.



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