Senior Service Designer

4 weeks ago


Greater London, United Kingdom Zebra People Full time
Job Description

We’re working with a higher education institution, and they’re looking for a Senior Service Designer to join them


This organisation has established a number of large change initiatives to help them adopt new ways of working aimed at supporting and enhancing their educational mission and workforce.


Your role here would be integral to the success of this vision, looking at things through an end-to-end service lens and working across several programmes to design a future state.


It’s a really exciting time to join, as this role can actively change the way that the iconic institution operates, ensuring that they become truly user-centred – there’s a ton of interesting challenges to get stuck in to



Your role here will include, but not be limited to:


  • Working at an organisational level, looking at how everything fits together and gaining a solid understanding of the complex landscape
  • Synthesising existing user research and conducting new research to deliver insights that align to the drivers of each programme
  • Working with a range of stakeholders with varying knowledge of the digital world
  • Distilling the very complex current state of information into clear ideas and opportunities for the future
  • Providing expertise and recommendations to inform decision making around digital services, technology and data


Ideal attributes:


  • You’re able to demonstrate your Service Design experience across both digital & physical elements
  • You have strong experience around operational efficiency and organisational structure
  • You’re able to evidence the impact of your work
  • You’re a smart and strong communicator, easily able to articulate your ideas and justify your decisions
  • You’re comfortable working with stakeholders that don’t fully understand digital, able to get them on board


This role would be perfect for someone with strong experience in handling senior stakeholders, who's worked with large-scale organisations, and ideally understands higher education/the public sector.


And you'd be joining a lovely team, who are all super collaborative and love getting stuck into a challenge.





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