Head of Regulatory

5 days ago


London, United Kingdom MMP Consultancy Full time
Interim Head of Resident Engagement and Resolution
Location: Remote/Flexible with occasional site visits
Contract: Interim
We are working on behalf of a prominent housing provider to recruit an Interim Head of Resident Engagement. Oversee the complaints-handling team, ensuring efficient resolution of customer complaints while maintaining compliance with strategic and regulatory standards. Design robust mechanisms to capture lessons from complaints and embed them across the organisation, collaborating with heads of service to drive strategic enhancements.
- Lead both teams through the organisation's Connect transformation programme, introducing effective structures and innovative ways of working to optimise resident engagement.
- Strong background in senior leadership roles related to customer service, resident engagement, or similar fields, ideally within housing or regulated environments.
- Demonstrable experience leading and managing teams focused on complaint resolution and resident engagement, driving up customer satisfaction rates.
- Experienced in leading teams through significant organisational change and transformation projects.
- Strong skills in building partnerships and ensuring effective cross-functional communication.
- This is an exciting opportunity to join a leading housing provider in a role that places residents' voices at the heart of the business.

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