Platform Delivery Lead

3 weeks ago

Aberdeen, United Kingdom prosource.it Full time

2455 – Platform Delivery Lead - Aberdeen

We have an excellent opportunity for a highly motivated and skilled Platform Delivery Lead to join our dynamic team in Aberdeen . The successful candidate will lead a small team in addition to providing operational and project support in an enterprise setting. Candidates will have previous experience of leading or supervising technical teams and will bring a passion for technology and a commitment to delivering outstanding results. This position is based in Aberdeen, working a hybrid model of 3 days per week onsite and 2 from home.

What you’ll do

  • Co-ordination and allocation of operational and project activities to technical SMEs
  • Delivery, quality assurance and service improvement
  • Act as a focal point for escalation for the team and wider business
  • Act as delegation of authority for the Platform Manager
  • Serving as an internal point of escalation for technical or functional queries
  • Managing incidents, requests, problems and changes in accordance with ITIL processes
  • Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes
  • Planning and implementing changes in accordance with change management processes
  • Engaging and coordinating with third-party vendors and support providers as required

What to bring

  • Previous experience of supervising or leading technical teams
  • Strong communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
  • Service Delivery and Service Management experience, ideally in IT
  • Experience of dealing with third-party vendors and support providers
  • Effective stakeholder engagement skills
  • Knowledge of Information Security best practices
  • Skills in root cause investigation and the ability to resolve business critical issues
  • Problem solving skills
  • Ability to be self-supporting and proactive
  • ITIL, Six Sigma or service management and improvement framework knowledge

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

  • Company Pension Scheme
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Income Protection Plan
  • Group Life Assurance
  • Cycle to Work Scheme
  • Prosocial Events
  • Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.

About us

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

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