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Proactive Platform Delivery Manager

2 months ago

Aberdeen, Aberdeen City, United Kingdom prosource Full time

About the Role:

The Platform Delivery Lead will oversee the coordination and allocation of operational and project activities to technical SMEs. This role involves delivering, quality assurance, and service improvement, as well as acting as a focal point for escalation for the team and wider business.

Responsibilities:

  • Co-ordination and allocation of operational and project activities to technical SMEs
  • Delivery, quality assurance, and service improvement
  • Act as a focal point for escalation for the team and wider business
  • Act as a delegation of authority for the Platform Manager
  • Serving as an internal point of escalation for technical or functional queries
  • Managing incidents, requests, problems, and changes in accordance with ITIL processes
  • Carrying out capacity management, knowledge management, and asset management in accordance with ITIL processes
  • Planning and implementing changes in accordance with change management processes
  • Engaging and coordinating with third-party vendors and support providers as required

Requirements:

  • Previous experience of supervising or leading technical teams
  • Strong communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
  • Service Delivery and Service Management experience, ideally in IT
  • Experience of dealing with third-party vendors and support providers
  • Effective stakeholder engagement skills
  • Knowledge of Information Security best practices
  • Skills in root cause investigation and the ability to resolve business critical issues
  • Problem solving skills
  • Ability to be self-supporting and proactive
  • ITIL, Six Sigma, or service management and improvement framework knowledge

What We Offer:

  • Competitive salary and benefits package
  • Commitment to recognising and rewarding hard work
  • Opportunities for training and development

About Us:

prosource.it is a professional services provider in technology, offering a range of services across the lifespan of successful technological deployment and adoption. We pride ourselves on being easy to deal with, agile, and accepting of change.