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Service Delivery Lead
1 month ago
Estimated Salary: £55,000 - £65,000 per annum
This role involves leading a team of engineers in a busy workshop environment, focusing on delivering exceptional customer service and technical support. The successful candidate will be responsible for maintaining fleet appearance, ensuring 100% coverage of servicing and maintenance, and providing technical advice to depot engineers.
- Develop and implement strategies to improve service delivery.
- Monitor and report on key performance indicators (KPIs).
- Collaborate with colleagues to achieve business objectives.
- Leadership experience in a fast-paced workshop environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.