Engineer Customer Support

3 days ago


Glasinfryn, United Kingdom QiStaff Solutions Full time
This is a full-time role, based in office, at our site in Parc Menai, Bangor.
Join a global market leader while leveraging your abilities to support the Client Services team. Our client is seeking a professional like you to continually improve internal systems and services, with the ultimate goal of providing better customer service. In addition to the challenge of these developmental projects, the CDS team places a strong emphasis on training and cross training within the team, providing flexible service coverage and a diverse working environment.
We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Quality, diligence, and persistence are valued skills in the team as is an open approach to issues faced so that the team can be properly focused on supporting each other. Reviewing Proposals and checking proposal content
· Requesting file numbers for new projects for functional testing and Security projects
· Assist with maintaining the Proposal Tracking System (PTS) including but not limited to the following: create daily backup, review tasks/buckets, review proposals
· Liaise with Client Services, Engineering and QA about task/project status
· Help maintain existing reports and develops new reports
· Ad-hoc administrative tasks
Knowledge of either Microsoft Teams Planner, SharePoint Lists, SQL, Python and CRM would be a benefit
Good knowledge of the English language, verbal and written
Proficiency in Microsoft Word, Outlook, PowerPoint and Excel
Must have excellent attention to detail We offer excellent paid benefits that include:
25 holidays per year, excluding bank holidays
Annual Discretionary Bonus
Monthly Company Events
Quarterly company events
Fresh fruit at the office
Great working atmosphere Hours of work are Monday to Friday

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