Technical Services Specialist

Technical Services Specialist - Math
 
Location – This is an in-office role based in Bangor, North Wales
 
The Technical Services Specialist (TSS) is part of the global Engineering/Math teams. The TSS will review specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications.  They provide administrative support to the Math team managers and team leaders.
 
Essential Functions and Duties

Performs incoming reviews on projects/requests with minimal interaction or support.
Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
 Creates and/or modifies projects/tasks in our internal and third-party systems.
 Creates, modifies, and confirms needed documentation, results, and jurisdictional    deliverables
 Performs quality reviews on testing evidence, documentation, and audit materials.
Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.
 Provides organized templates for standard complexity timeline estimates and project costs.
 Uploads and interfaces with any jurisdictional specific process/system.
 Learns and properly utilizes various internal tools used for project tracking and management.
 Drafts or verifies the game descriptions against the pay class.
 Generates draft reports and reviews for errors or omissions.
Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).
 Provides feedback regarding quality issues.
Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
 Documents review results and issues to internal groups in a clear and professional manner.
 Executes reporting and dashboard queries.
 Monitors key performance indicators and real-time project metrics.
 Supports regulators with reports and deliverable specifics.
 Supports clients with specific process training and other similar requests.
 Learns the proper operation and function of various electronic gaming devices.
 Learns and properly executes the test methods to test various electronic gaming devices.
 Tests specific tasks on electronic gaming machines, as needed.
 Performs other duties as assigned.  
 Required education and experience

Degree level education.
Associate’s or Bachelor’s degree in Programming, Electronics, Maths or a related discipline is preferred, but not required.
Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.  
Required skills and abilities

Knowledge of the Company’s systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database and ProTrack Databases is preferred but can be trained.
 Knowledge of the Company’s submission, test and approval process is preferred.
Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel and Outlook.
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
 Must have the ability to effectively communicate, both orally and in writing, with internal    and external parties.
Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
 Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
 Must have the ability to read and comprehend game descriptions, help screens and   payglass.
Must have the ability to handle and organize multiple projects and deadlines, as well as organize data and thoughts succinctly to technical teams.
 Must have the ability to be forward-thinking to automate process and procedures.
 Must have the ability to manage work independently and in a team environment.  
 
 What We Offer…

25 days holiday per year plus Bank Holidays
Flexible holiday plan
Pension plan
Discretionary annual bonus
Annual Performance Reviews
Career path planning
Weekly fresh fruit, free coffee, tea