Technical Services Specialist

2 weeks ago


Glasinfryn Gwynedd, United Kingdom QiStaff Solutions Full time
Job Title: Technical Services Specialist - Math

QiStaff Solutions is seeking a highly skilled Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for reviewing specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications.

Key Responsibilities:
  • Performs incoming reviews on projects/requests with minimal interaction or support.
  • Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
  • Creates and/or modifies projects/tasks in our internal and third-party systems.
  • Creates, modifies, and confirms needed documentation, results, and jurisdictional deliverables.
  • Performs quality reviews on testing evidence, documentation, and audit materials.
  • Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.
  • Provides organized templates for standard complexity timeline estimates and project costs.
  • Uploads and interfaces with any jurisdictional specific process/system.
  • Learns and properly utilizes various internal tools used for project tracking and management.
  • Drafts or verifies the game descriptions against the pay class.
  • Generates draft reports and reviews for errors or omissions.
  • Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).
  • Provides feedback regarding quality issues.
  • Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
  • Documents review results and issues to internal groups in a clear and professional manner.
  • Executes reporting and dashboard queries.
  • Monitors key performance indicators and real-time project metrics.
  • Supports regulators with reports and deliverable specifics.
  • Supports clients with specific process training and other similar requests.
  • Learns the proper operation and function of various electronic gaming devices.
  • Learns and properly executes the test methods to test various electronic gaming devices.
  • Tests specific tasks on electronic gaming machines, as needed.
  • Performs other duties as assigned.
Requirements:
  • Degree level education.
  • Associate's or Bachelor's degree in Programming, Electronics, Maths or a related discipline is preferred, but not required.
  • Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.
  • Knowledge of the Company's systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database and ProTrack Databases is preferred but can be trained.
  • Knowledge of the Company's submission, test and approval process is preferred.
  • Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel and Outlook.
  • Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
  • Must have the ability to effectively communicate, both orally and in writing, with internal and external parties.
  • Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
  • Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
  • Must have the ability to read and comprehend game descriptions, help screens and payglass.
  • Must have the ability to handle and organize multiple projects and deadlines, as well as organize data and thoughts succinctly to technical teams.
  • Must have the ability to be forward-thinking to automate process and procedures.
  • Must have the ability to manage work independently and in a team environment.
What We Offer:
  • 25 days holiday per year plus Bank Holidays
  • Flexible holiday plan
  • Pension plan
  • Discretionary annual bonus
  • Annual Performance Reviews
  • Career path planning
  • Weekly fresh fruit, free coffee, tea


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