Application Support Analyst
4 days ago
Business Applications Support Analyst
Doncaster (1 to 2 days onsite every week)
3 months contract to start with ( inside IR35)
- A really strong 1st/2nd line Support Engineer on the business applications side
- Someone who has access management experience
- Incident troubleshooting experience
- Experience of replicating the issue as well as testing
- And someone who is very Front End/customer facing
In terms of systems:
- HR Systems
- CRM Solutions
- Constructions specific applications
Essential:
- Demonstrable business applications knowledge
- In-depth knowledge of one or more typical enterprise applications eg, ERP, CRM
- A good understanding of business analysis, process improvement, and the application life cycle
- Well-developed interpersonal and communication skills are required to interpret supplier/partner and customer requirements
- Planning and organisational skills to ensure that services are deployed and monitored effectively
- Good written communication skills to prepare reports and papers for stakeholders
- A flexible approach and the ability to work well under pressure is required to manage unpredictable workloads
- Be results and customer-focused
- Self-motivation and effective time management skills including a willingness to learn new skills and methods for delivering services
- Ability to think creatively and to problem solve
- Excellent customer service skills
- Happy to travel between sites when required
- Demonstrable experience with a range of business applications
GCS is acting as an Employment Business in relation to this vacancy.
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