Application Support Analyst

4 days ago


Doncaster, United Kingdom GCS Full time
Job Description

Business Applications Support Analyst

Doncaster (1 to 2 days onsite every week)

3 months contract to start with ( inside IR35)

  • A really strong 1st/2nd line Support Engineer on the business applications side
  • Someone who has access management experience
  • Incident troubleshooting experience
  • Experience of replicating the issue as well as testing
  • And someone who is very Front End/customer facing

In terms of systems:

  • HR Systems
  • CRM Solutions
  • Constructions specific applications

Essential:

  • Demonstrable business applications knowledge
  • In-depth knowledge of one or more typical enterprise applications eg, ERP, CRM
  • A good understanding of business analysis, process improvement, and the application life cycle
  • Well-developed interpersonal and communication skills are required to interpret supplier/partner and customer requirements
  • Planning and organisational skills to ensure that services are deployed and monitored effectively
  • Good written communication skills to prepare reports and papers for stakeholders
  • A flexible approach and the ability to work well under pressure is required to manage unpredictable workloads
  • Be results and customer-focused
  • Self-motivation and effective time management skills including a willingness to learn new skills and methods for delivering services
  • Ability to think creatively and to problem solve
  • Excellent customer service skills
  • Happy to travel between sites when required
  • Demonstrable experience with a range of business applications

GCS is acting as an Employment Business in relation to this vacancy.



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