Customer Relationship Executive
1 month ago
About the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team : The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About the Role : You will be providing an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving goals. Also consistently improving our customer satisfaction scores & process improvement.
Responsibilities
- focusing on delivering an excellent customer journey. We do this by Partnering with other teams to serve the customer and ensure the customer experience is good
- Being a direct point of contact for the customer. Including the handling of incoming customer queries such as billing & invoice queries, updating the product configuration user access. Allowing the customer to maintain and ultimately grow their services with us.
- Being the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate
- Providing tailored support to each of our prospect or existing customers during critical times such as contracting or renewing. Communicating clearly and effectively the requirements and next steps, resulting in a frictionless great customer experience.
Requirements
- Have a customer-first mind-set, and the ability to deliver results on time.
- Experience of working in a B2B environment with high value corporate clients.
- Have an administrative background & proficient in Microsoft applications
- Demonstrate excellent work ethic and drive to succeed
- Be able to communicate effectively with both colleagues and clients
- Have a keen eye for detail is important as this is helps to deliver work to a consistently high level
Learn more about the LexisNexis Risk team and how we work here
-
Relationships and Partnerships Executive
1 week ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout Admiral Money">We are excited to introduce Admiral Money, a pioneering business that combines the freedom of a start-up with the security of a leading insurance group. Our goal is to create a special lending business that exceeds customer expectations.As a key member of our team, you will be responsible for cultivating and sustaining relationships with...
-
Customer Relationship Executive
2 months ago
Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
-
Customer Relationship Executive
2 months ago
Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
-
Customer Relationship Executive
10 hours ago
Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve...
-
Customer Relationship Executive
1 month ago
Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
-
Customer Relationship Executive
5 hours ago
Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
-
Customer Relationship Executive
1 month ago
Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve...
-
Client Relationship Executive
6 months ago
Cardiff, United Kingdom Which? Full timeThis role offers a competitive salary, hybrid working (**5-8 days in office per month)**, 28 days holiday a year plus Bank Holidays and 11% pension from the second year! Salary : Starting at £22,500 - £23,500 (There is also an opportunity to earn quarterly bonuses up to a max of 4% of your salary every quarter.) **About the role**: This role is based in...
-
Relationship Liaison
4 weeks ago
Cardiff, Cardiff, United Kingdom Cancer Research UK Full timeAbout the Role:We are seeking a highly skilled Relationship Executive to join our team at Cancer Research UK.As a Relationship Executive, you will be responsible for managing individual, group, and corporate supporter relationships to maximize their potential and provide an exceptional level of service.Key responsibilities include:Managing initial and...
-
Customer Success Executive
9 hours ago
Cardiff, United Kingdom Place. Full time €40,000When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You'll have the opportunity to be the third hire into a small customer success team. Once they sales team has made the sale, you'll collaborate with the customer and make sure they're onboarded effectively. You'll build a...
-
Customer Success Executive
6 hours ago
Cardiff, United Kingdom Place. Full time €40,000When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You'll have the opportunity to be the third hire into a small customer success team. Once they sales team has made the sale, you'll collaborate with the customer and make sure they're onboarded effectively. You'll build a...
-
Broker Relationship Executive
6 months ago
Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout Admiral Money Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a...
-
Insurance Relationship Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Ardonagh Advisory Full timeInsurance Account Executive Opportunity At Ardonagh Advisory, we're seeking a talented Insurance Account Executive to join our team. As an Insurance Account Executive, you'll play a key role in building strong, trusted relationships with clients and customers. Your primary objective will be to identify opportunities to grow our business and provide...
-
Customer Success Executive
1 day ago
Cardiff, United Kingdom Place. Full timeYou're a good communicator who can identify problems before they happen.When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You also have an ability to know when to upsell, and when to just retain the customer.You'll have the opportunity to be the third hire into a small customer success...
-
Customer Success Executive
11 hours ago
Cardiff, United Kingdom Place. Full timeYou're a good communicator who can identify problems before they happen.When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You also have an ability to know when to upsell, and when to just retain the customer.You'll have the opportunity to be the third hire into a small customer success...
-
Customer Success Executive
9 hours ago
Cardiff, United Kingdom Place. Full time €40,000You're a good communicator who can identify problems before they happen. When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You also have an ability to know when to upsell, and when to just retain the customer. You'll have the opportunity to be the third hire into a small...
-
Customer Success Executive
5 hours ago
Cardiff, United Kingdom Place. Full timeYou're a good communicator who can identify problems before they happen. When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You also have an ability to know when to upsell, and when to just retain the customer. You'll have the opportunity to be the third hire into a small customer success...
-
Customer Success Executive
18 hours ago
Cardiff, United Kingdom Place. Full timeYou're a good communicator who can identify problems before they happen.When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You also have an ability to know when to upsell, and when to just retain the customer.You'll have the opportunity to be the third hire into a small customer success...
-
Customer Success Executive
6 hours ago
Cardiff, United Kingdom Place. Full time €40,000You're a good communicator who can identify problems before they happen. When working with your customers, you work proactively in building relationships, rather than reactively fighting fires. You also have an ability to know when to upsell, and when to just retain the customer. You'll have the opportunity to be the third hire into a small...
-
Cardiff, Cardiff, United Kingdom Educators Wales Full timeItec is seeking an experienced Customer Service Executive to join our team, providing exceptional support to our clients across our services.Key ResponsibilitiesThis challenging yet rewarding role involves:Developing and maintaining relationships with our customersProviding expert advice on our products and servicesIdentifying and resolving customer...