Broker Relationship Executive

5 months ago

Cardiff, United Kingdom Admiral Insurance Plc Full time

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers. 

Role Purpose

Cultivate and sustain relationships with our selected panel of nd charge Mortgage brokers, promoting technology integrations for enhanced business levels and application quality. Utilize phone and Teams communication to maximize new business opportunities. Ensure right-first-time submissions, and secure fair outcomes for all parties. Where required, occasional in-person meetings with brokers, either at their offices or Ty Admiral, may be required. Targets and meeting service levels will form a part of your Objectives. 

This is a hybrid working position, however given the infancy of the business you would be expected to work in the office three days a week. Once launched, as both a broker and customer facing team, your working days and hours could be varied. 

Key Responsibilities : 

Manage the relationships, communications and training requirements with our selected panel of second charge Mortgage brokers. Proactively drive case progression from inquiry to funds dispersal.  Respond promptly to new business inquiries and referrals applying policy expertise, with a focus on conversion. Identifying sales opportunities and potential unique selling points (USPs) for the product range. Advocate too and support Mortgage Intermediaries, Third Parties & customers with available Integrations and system queries.  Collaborate and regularly give feedback to internal teams to enhance broker engagement, meeting and optimizing customer expectations and satisfaction.  Maintain an up-to-date and proactive CRM system.  Monitor and report on account performance, tracking and analyzing KPIs and sales revenue. 

Skills and Experience

Demonstrated track record in proactive Customer or business Relationship Management (preferably within Secured Lending). Specific Second Charge Specialist Lending experience desirable but not essential. Track Record of working within a targets & Customer Satisfaction driven environment. Ability to manage and utilise MI to translate into increasing opportunities. CEMAP or equivalent qualification is desirable but not essential. 

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits .

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

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