IT Support L1/L2

1 month ago

Fareham, United Kingdom Annata Full time
Job Description

Annata is looking for the right candidate to join the internal IT team, who will help to ensure that Annata’s IT systems, software & end user devices are kept up to date and issues are resolved in a timely manner. Primary focus will be towards L1 / L2 IT support and maintenance of IT systems but will expand as experience grows. A bachelor's degree in IT, Computer Science or a related field, or equivalent work experience. At least 2 years of experience in providing IT support in a corporate environment.


Responsibilities will include:

  • Respond to end user issues and support tickets appropriately according to overall priority.
  • Purchasing and provisioning of IT equipment, software licenses and subscriptions.
  • Onboarding and offboarding employees, including setting up accounts, devices and access rights.
  • Installing and configuring software, applications, and new hardware according to given specifications.
  • Train end users on software and hardware usage, as well as keeping them updated on how to keep their data secure.
  • Handle business critical IT tasks and implementations in an organized and timely manner.
  • Documenting, updating and following IT policies, procedures and best practices.
  • Maintaining and configuring the IT infrastructure, including Microsoft Entra ID, Microsoft 365, Azure, Power Platform and other cloud applications.
  • Research new and developing technologies for potential use cases within the business.
  • Monitor security threats to the network, accounts and devices.
  • Collaborating with other IT team members and external vendors to ensure smooth and efficient IT operations.


Requirements:

  • Bachelor's Degree in IT, Computer Science or a related field, or equivalent work experience.
  • At least 1-2 years of experience in providing IT support in a corporate environment.
  • Knowledge of Microsoft technologies, including Windows 11, Office 365 and Azure.
  • Excellent communication, problem-solving and customer service skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and skills.
  • Willing to travel to our Annata UK office in Hackett Way, Fareham.


What Annata Stands For:

Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. We build industry solutions exclusively based on the Dynamics 365 platform with a lot of passion.


Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles.

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