Service Desk Coordinator

2 weeks ago


United Kingdom Synapri Full time
Senior Manager of Service Delivery and Service Management required to work on an initial 3 to 6-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation.
The successful candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations.

Our client are looking for a contractor with proven experience in previous transformative roles of ITIL including incident, problem, change and capacity management. They need someone who can collaborate and communicate with other members of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement.

Experience managing a Service Desk team
Expertise in ITIL processes
This is a hybrid position, 2 to 3 days per week in East Midlands and offering a competitive day rate.

  • United Kingdom Eden Scott Full time

    Excellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role. You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready. The Service Desk...


  • United Kingdom Clearwater People Solutions Ltd Full time

    JUST IN! IT Service Desk Team Leader Wanted! Our client seeks an IT Service Desk Team Leader to join their team on a permanent basis. The IT Service Desk Team Leader will be based from the Crawley office with travel to other office locations as and when required. The IT Service Desk Team Leader will be responsible for leading a team of engineers internally...


  • United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst /1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted...


  • United Kingdom Stack Digital Full time €500

    Job Title: Service Desk, Request Management Analyst Location: Warrington, UK (Rotational shift) Department/Practice: IT Infrastructure Day rate - £500 Job Purpose and Primary Objectives Candidate must be SC Cleared . The IT Service Desk and Request Management Analyst will act as the first point of contact for providing technical support to...

  • Service Desk Manager

    1 month ago


    United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Are you an operational and performance-driven individual who can ensure first-class customer service? Very focussed on Networking they are looking for a Service Desk Manager who can improve the operational performance of a team of 10. You will have direct management of 3 Service Desk Analysts. Direct line management of 3 Service Desk Analysts Improve the...

  • Service Desk Manager

    1 month ago


    United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Are you an operational and performance-driven individual who can ensure first-class customer service? Very focussed on Networking they are looking for a Service Desk Manager who can improve the operational performance of a team of 10. You will have direct management of 3 Service Desk Analysts. Direct line management of 3 Service Desk Analysts Improve the...

  • Service Desk Manager

    1 month ago


    United Kingdom Comtecs Group Full time

    Service Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...

  • Service Desk Manager

    1 month ago


    United Kingdom Comtecs Group Full time

    Service Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...

  • Help Desk Coordinator

    3 months ago


    United Kingdom Associated Security Solutions Full time

    An opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center. As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes,...

  • Help Desk Coordinator

    3 months ago


    United Kingdom Associated Security Solutions Full time

    An opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center. As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes,...


  • United Kingdom HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never...


  • United Kingdom Searchability® Full time €25,000

    Service Desk Analyst – Derbyshire ~ Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. ~£25,000 salary (negotiable), on site in Derbyshire, 1 day hybrid per week after training. ~ Our client are an industry leader, nationwide within the manufacturing and...


  • United Kingdom Searchability® Full time €25,000

    Service Desk Analyst – Derbyshire ~ Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. ~£25,000 salary (negotiable), on site in Derbyshire, 1 day hybrid per week after training. ~ Our client are an industry leader, nationwide within the manufacturing and...


  • United Kingdom Spencer Scott Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations...


  • United Kingdom Searchability® Full time €31,500

    SENIOR SERVICE DESK ENGINEER Competitive benefits package Onsite requirement with set shift patterns – Manchester Office As a Senior Service Desk Engineer you will be ensuring that excellent customer service is provided. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across...


  • United Kingdom Searchability® Full time €31,500

    SENIOR SERVICE DESK ENGINEER Competitive benefits package Onsite requirement with set shift patterns – Manchester Office As a Senior Service Desk Engineer you will be ensuring that excellent customer service is provided. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across...


  • United Kingdom BURGEON IT SERVICES Full time

    Job Title: Service Desk Analyst Job Location: London Job Type: Contract Job Description: Supporting the L1/L2 Service Desk Incident, standard change & problem handling on L3 level. Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB’s and executing the changes). Execute Production plan activities...


  • United Kingdom BURGEON IT SERVICES Full time

    Job Title: Service Desk Analyst Job Location: London Job Type: Contract Job Description: Supporting the L1/L2 Service Desk Incident, standard change & problem handling on L3 level. Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB’s and executing the changes). Execute Production plan activities...

  • Service Desk Manager

    4 weeks ago


    United Kingdom Comtecs Group Full time

    Service Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...

  • Service Desk Manager

    1 month ago


    United Kingdom Comtecs Group Full time €60,000 - €70,000

    Service Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...