Desktop Support Specialist

3 weeks ago

Oxford, United Kingdom SISL Global Full time

We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK.

The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.

The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.

Principal Responsibilities

  1. Perform the On-Site IT services and support (walk-in and on-site support)
  2. Support the local IT infrastructure
  3. Collaborate and engage with different business teams on IT related matters
  4. Provide user training and on-boarding
  5. Support meeting rooms and AV equipment
  6. Support end-user equipment as per client’s standards
  7. Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
  8. Perform visits to remote/ dispatched sites when applicable
  9. Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
  10. Browser troubleshooting
  11. Re-imaging laptops
  12. Maintaining inventory of equipment
  13. Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
  14. Keep aging incidents under check
  15. Provide reports of open incidents and actions being taken to resolve those incidents.

Experience / Education

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

  1. Fluent in oral and written English.
  2. Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
  3. Experience with ITSM tools like ServiceNow and ticket handling
  4. Experience with KCS is an asset
  5. Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
  6. If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
  7. Experience working in an international environment is an asset
  8. Previous experience working in a 24/7 organization & willingness to travel on regular basis
  9. Knowledge of agile working method and maybe experience with KANBAN board metho

  • Technical Desktop Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Corriculo Full time

    Corriculo Ltd is seeking a highly skilled Technical Desktop Support Specialist to join their team in Oxfordshire. As a pioneering organisation, they deliver cloud-based technology used across multiple industries by an impressive client list.About the RoleThe successful candidate will be responsible for providing first and second line desktop support,...

  • Technical Desktop Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Corriculo Full time

    Job SummaryWe are seeking a highly skilled Technical Desktop Support Specialist to join our team in Oxfordshire. As a pioneering organisation, we deliver cloud-based technology used across multiple industries by an impressive client list.About the CompanyThe company has grown substantially over the last few years and is set to grow even further, looking for...

  • Desktop Support

    6 months ago

    Oxford, United Kingdom Anne Jagger Recruitment Full time

    **Duties & Responsibilities**: - Troubleshoot hardware issues, some software issues, and triage more complex issues before escalating the ticket to the next tier or team. - Completion of all on-boarding and off-boarding of user accounts and equipment. - Work on various projects managing time and workload effectively. - Explain technical concepts to a...

  • IT Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom ISBA Enterprises Limited Full time

    Job Title: IT Support Specialist\Salary Range: £50,000 - £65,000 per annum\About the Role:\This is an exciting opportunity for an experienced IT professional to play a crucial role in delivering technical IT support at ISBA Enterprises Limited.\As a Senior IT User Support Officer, you will oversee 1st line IT support staff, ensuring high levels of customer...

  • IT Support Specialist

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Xact Placements Ltd Full time

    Xact Placements Ltd seeks a dedicated IT Support Specialist to join their team in Oxfordshire.This full-time role offers a competitive salary of £25,000-£30,000 per annum, depending on experience.Main Responsibilities:Resolve technical issues efficiently and provide effective solutions.Install and repair computers with standardized applications and...

  • Desktop Support Specialist

    2 weeks ago

    Oxford, United Kingdom Sisl Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK.The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.The support is delivered both as walk-in support and on-site support upon demand,...

  • Desktop Support Specialist

    3 weeks ago

    Oxford, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.The support is delivered both as walk-in support and on-site support upon demand,...

  • Desktop Support Specialist

    3 weeks ago

    Oxford, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.The support is delivered both as walk-in support and on-site support upon demand,...

  • Desktop Support Specialist

    3 weeks ago

    Oxford, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.The support is delivered both as walk-in support and on-site support upon demand,...

  • Desktop Support Specialist

    3 weeks ago

    Oxford, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge. The support is delivered both as walk-in support and on-site support upon...

  • Academic Mentorship and Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Randstad Student Support Full time

    About the RoleWe are seeking a dedicated Academic Mentorship and Support Specialist to join our team at Randstad Student Support. This is an excellent opportunity for individuals who have experience in one-to-one study skills tutoring, particularly with students who have specific learning difficulties (SpLDs).Job SummaryThe successful candidate will work...

  • AV VC Support Specialist

    1 month ago

    Oxford, Oxfordshire, United Kingdom CREATIVE PERSONNEL Ltd Full time

    AV VC Technical Support Role OverviewWe are seeking an experienced AV VC Desktop Support Engineer to join our team at Creative Personnel Ltd. In this role, you will be responsible for providing support to our clients and field service engineers. As an AV VC Desktop Support Engineer, you will be working with integrated AV / VC solutions and IT networks, using...

  • Desktop Support Specialist

    2 weeks ago

    Oxford, UK, Oxfordshire, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.The support is delivered both as walk-in support and on-site support upon demand,...

  • Desktop Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge. The support is delivered both as walk-in support and on-site support upon...

  • Desktop Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom SISL Global Full time

    We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge. The support is delivered both as walk-in support and on-site support upon...

  • Infrastructure Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Bidwells Full time

    Bidwells is looking for an experienced Infrastructure Engineer to join our team for a 3-6 month fixed-term contract. As part of our Infrastructure Services Team, you will be responsible for supporting the development of departmental and business-wide service improvements.Your key responsibilities will include managing and maintaining on-premises and cloud...

  • IT Support Team Lead

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom St Edward's School Full time

    This is an exciting opportunity for a skilled IT professional to lead the delivery of technical support at St Edward's School. As a Technology Operations Specialist, you will oversee IT support staff and ensure high levels of customer service.You will be responsible for:Managing logistics and deploying devices for examsEnsuring exams requiring IT...

  • Specialist Mental Health Mentor

    6 months ago

    Oxford, United Kingdom Specialist Academic Support Full time

    We are looking for a Mental Health Mentor to support a higher education student in Oxford Must be degree educated, and have professional membership of one of the following: - BACP - UMHAN - ACP - BPS - BPC - NCS - NMC - COSCA Enhanced DBS is desirable although this can be arranged. Competitive rates of pay and a flexible working environment **Job...

  • Disability Support Professional

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Beacon Support Full time

    Beacon Support is seeking a Student Learning Enabler to join our team. As a Specialist Disability Mentor, you will play a vital role in supporting Higher Education students with disabilities/mental health conditions in their academic journey.About the Role:Work collaboratively with students, academics, and other support services to deliver high-quality...

  • Group Desktop Technician

    6 months ago

    Oxford, United Kingdom Activate Learning Full time

    Internal Applicants Only Who we are: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire...