Group Desktop Technician

6 months ago

Oxford, United Kingdom Activate Learning Full time

Internal Applicants Only

Who we are:

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

About the role:

Activate Learning is looking to recruit a Group Desktop Technician to offer IT technical support in collaboration with the broader IT team across the group.

This role will be predominately based at our Oxford campus providing onsite technical support and advice to staff and students on hardware and software issues, and to maintain and install IT equipment.

You will also be responsible for providing first and second line technical support and coordinating with 3rd line, along with supporting customers face to face.

This is a permanent, full-time role, working 37 hours per week at our City of Oxford College campus. The role also requires occasional travel to other sites across the group, with travel/mileage expenses available for any travel from your base college.

What do you need to be successful as a Group Desktop Technician at Activate Learning?

The post holder will have a strong background in IT and be able to demonstrate good technical troubleshooting abilities, along with the ability to work independently as well as part of the team.

You will have excellent communication skills and customer service experience. Working in an environment where two days are never the same, you will need to manage user expectations whilst priorities demanding workload.

Internal applicants - What do you need to do next?

Please follow to download and complete your internal expression of interest, and then click apply to submit this and your CV in one document. As you prepare this, make sure you include the below points to make sure your application is as suitable as possible:

Detail why you would like to be considered for the role Explain what skills, knowledge, qualifications and experience you have which make you a suitable candidate for the role Detail what attributes you have which make you a suitable candidate for the role

We highly recommend that you speak with your manager in advance of any interview so that they are aware of your aspirations and can facilitate your progression.

For an informal conversation about this opportunity, please speak to Jagjit Dhillon.

Closing date: Wednesday 1st November 2023 at midday

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

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