Onsite Support Engineer

1 month ago

City of London, United Kingdom HCLTech Full time

HCL

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Note: Candidates must be eligible to work in UK

Fluent in English

Job Description

Onsite support Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Onsite support technician provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 5+ years’ experience in Windows Desktop support and MAC support.

Main Responsibilities

Onsite Support Engineer providing the support for the following:

  • Endpoint Devices (e.g., Desktops(Windows & Mac OS)/Laptop//Mobile devices)) and associated system software
  • Mobile devices
  • Monitors
  • Printers
  • Knowledge of Active Directory & managing Intune devices
  • Knowledge of Office 365
  • On-site and field services of all equipment mentioned above when the device is physically located at Customer studio’s locations.
  • Imaging of laptops with the image provided to the Deskside Support technicians.
  • Deployment and configuration of new hire equipment.
  • Uplift and reimage of leaver equipment and update of asset management system/CMDB.
  • Update of asset management system/CMDB according to joiner, mover, and leaver process.
  • Conferencing and meeting room equipment.
  • Fixed telephony and application-based telephony

Benefits

  • A supportive, diverse, and global team with a brilliant culture.
  • Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

To know more about us visit –

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