Onsite Support Engineer

1 week ago


London, United Kingdom Xact Placements Ltd Full time

Are you looking for a new exciting opportunity working as an Onsite Support Engineer for a successful Managed Service Provider to be based in London?This role will involve a rotation between working Onsite in the West End and on the Service Desk (1 in 4 weeks) which can be done remotely.Main Duties of the Role * Responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems * Managing assigned tickets using the ticket management system * Providing support within agreed SLAs to ensure response and fix times are met * Remote desktop/server support with windows environments * Investigation of server and platform monitoring alerts * Server and desktop patching via centrally managed systems * Keeping customer documentation up to date * Involvement in technical projects for technology deployments/upgradesYour Skills and Experience * Excellent communication skills * Strong networking knowledge with proficiency in troubleshooting networking protocols * Solid experience of server support and virtual environments (VMware) * Microsoft Exchange Server and Office 365. * Knowledge of backup solutions * Understanding of ITIL practicesSalary * £35,000-£40,000 per annum * + Overtime & on call


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