Onsite Support Engineer
4 days ago
Are you looking for an exciting new role?
About the Company
Our client is one of the UK's best Managed Service Providers. They are looking for an On-Site Engineer to work on their client site based in Battersea, London. This role provides an excellent opportunity to work in a fast paced environment and to learn on thejob. Our client is looking for someone who has a passion for IT and helping others. You will be the first point of contact for all IT related inquiries.
Your technical responsibilities will include but not be limited to:
- Providing remote and onsite second-line support
- To support the client team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues
- Ensure incidents are resolved in a timely manner to meet defined service level targets
- To provide proactive management and maintenance of deployed customer solutions to ensure effective delivery performance and operation
- Proactively resolve any IT related queries
Essential Skills and personal qualities
- Strong understanding of PC hardware
- Strong understanding of networking & routing
- Good understanding of Active Director
- Good understanding of all Microsoft technologies
- Excellent written and verbal communication skills both
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