Field Services/Onsite Engineer

3 weeks ago

City of London, United Kingdom Tate Full time

Field Services/Onsite Engineer

London - fully office based (Monday - Friday 9am-5pm)

Up to £45,000 base salary with excellent benefits, to include: 27 days annual leave plus bank holidays, 5% bonus, travel to site paid for and more

Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you

Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers is very important to our client.

You will be part of the Technical Services Team and will be troubleshooting a variety of incidents and service requests across Storage, Network, Virtualisation and Microsoft technologies.

You will provide clients with quality face-to-face and remote IT support, as well as assisting clients with on-boarding activities, using a broad range of systems and purpose-built toolsets.

As Field Services/Onsite Engineer, your role will include:

Prioritisation and management of workload to ensure contractual SLAs are met
Perform recurring periodic health checks across the estate on different technical platforms
Working with service desk toolset to resolve issues for customers
Communication with customers as required; keeping them informed of incident management progress
Manage own daily schedule by working through service dashboards and prioritising tickets
Actively participate in Major Incident Management working with all stakeholders
Perform in-depth Problem Management and participation in RCA investigation
Collaborate with relevant SME teams on complex and detailed incidents
Ensure system documentation is accurate and up to date
Hardware fault diagnosis and repair

What are we looking for?

Relevant previous experience in a technical or similar role.
Good knowledge of Microsoft Technologies as well as Networking, Virtualisation and Storage Including Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
Cloud technologies - Azure, Microsoft 365, AWS
Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation
Experience in the implementation or management of company policies and procedures
CCNA, VCP, MCP, NCDA is desirable
Excellent interpersonal, oral, and written communication skills
Excellent analytical and problem-solving skillsPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

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