Desktop Technician Level 2

1 month ago


Perth, United Kingdom L&G Recruitment Full time
Job Description

Desktop Technician Level 2


Role Purpose:

  • Minimum of 4 years’ experience in desktop support or a related role .
  • Provide 2nd line technical support for desktops, laptops, printers, mobile devices, and related technologies.
  • Troubleshoot and resolve hardware/software issues while maintaining high customer satisfaction.
  • This role requires hands-on technical skills and a willingness to travel with a full UK driving license.
  • Manage technical issues through a customer ticketing system , ensuring updates and resolutions are provided in a timely manner.
  • Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
  • Offer end-user training and guidance on hardware/software usage.
  • Assist with infrastructure administration tasks and support IT projects/upgrades.


Technical Skills:

  • Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow.
  • Proficiency in managing MS Active Directory (users, groups, policies).
  • Skilled in supporting a variety of devices: desktops, laptops, printers, smartphones, and tablets.
  • Strong Microsoft Office skills (Outlook, Word, Excel).


Additional Requirements:

  • Full UK driving license and ability to travel.
  • Must have the UK clean Driving license



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