Care Home Administrator

3 weeks ago


Swindon, United Kingdom Barchester Healthcare Full time
Job Description

Barchester Healthcare seeks an experienced Administrator to support the General Manager in managing a high-quality home. This varied role encompasses customer experience, HR, recruitment, payroll, finance, and supervising junior administration team members.

Key Responsibilities

  • Promote a warm and welcoming environment for residents, staff, and visitors
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance
  • Drive occupancy and reputation of the Care Home as part of a community engagement team
  • Support resident and family feedback with a focus on customer care
  • Assist with recruitment of home staff, completing employment new starter checks and arranging inductions
  • Payroll preparation for home-based staff
  • Provide advice and guidance to employees on HR queries using available tools and resources
  • Ensure secure storage of personal files
  • Attend meetings and produce accurate notes and minutes where required
  • Manage rotas, safe contents, petty cash, and resident fund accounts
  • Update staff records with ad-hoc training, supervisions, and appraisals
  • Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications

Requirements

  • Experience in a customer-facing role
  • Previous involvement in HR administration and recruitment
  • High level of attention to detail and ability to prioritise
  • Proficient user of Microsoft software, specifically Word, Excel, and Outlook
  • CIPD qualification beneficial

Rewards and Benefits

  • Up to £500 reward for Good or Outstanding CQC inspection
  • Unlimited access to refer-a-friend scheme earning up to £500 per referral
  • Wide range of retail and leisure discounts at big brands and supermarkets
  • Free medical specialist consultations
  • Confidential counselling and legal services
  • Tax code review service
  • Option to join monthly staff lottery

Barchester is committed to valuing its team's contributions and offering progression opportunities.



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