Data Center Engineer
6 days ago
Essential duties and responsibilities
- Troubleshooting and repair of hardware faults and the installation of spares or components as required.
- You will be based at our Docklands and Hoddesdon Data Centres (must live within 1 hour commute to the data centres- EN11 & E14) with occasional travel to other UK sites when required.
- Provide hands and eyes services to all Claranet departments and external customers.
- Installation and decommission of managed equipment within the Data Centres and external customer sites.
- Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments.
- Accepting and taking ownership of fault escalations from internal teams.
- Providing internal and external customers with timely updates on progress of incidents.
- Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics.
- Documentation of Data Centre equipment, service configuration and hardware solutions.
- Carry out physical checks and audits as required by the business and its customers.
- The management and control of Claranet assets.
- Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities.
- Update and maintain Claranet databases following all changes to equipment or assets.
Teams to collaborate with
- Customer Experience and Managed Services as well as with the Technology Practices.
As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards.
About You
Behavioural competencies – organisational and behavioural fit
- A positive ‘can-do’ attitude.
- Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation.
- You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills.
- Enthusiastic and highly motivated.
- Ability to work alone, under own initiative considering the safety of themselves and others at all times.
- Ability to dynamically assess and reduce/mitigate risk to service and safety.
- Excellent organisational skills and attention to detail.
- Full UK manual driving license
Critical competencies – technical fit
- At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware.
- Experience installing and troubleshooting server hardware, components and firmware.
- Experience installing and physically troubleshooting firewalls, switches and routers.
- A demonstrable passion for delivering exceptional customer service.
- Demonstrable problem-solving and troubleshooting skills.
- Ability and drive to create and maintain up-to-date documentation.
- Ability to follow complex instructions for unfamiliar tasks.
- Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments.
- Copper and fibre cabling – types, installation, termination
- Certified Data Centre Technician (CDCT) or equivalent Data Centre qualification
- Basic Cisco switching and routing experience.
- Basic Linux and Windows experience.
- VMware hypervisor and basic VM management experience.
About Us
About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.
We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.
Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.
Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.
Position Summary
The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security.
This extremely customer focussed team is split between London and Bristol, providing critical on-site support to customers and the business around the clock.
Our Data Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.
Role Mission
Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. Our portfolio platforms, infrastructure and data centres are critical to our strategy and ensuring our customers have access 24*7*365. We are seeking a Data Centre Engineer who will be a key contributor to create stable and reliable platforms and ensure that technologies and services are running optimally and maximising synergy and efficiency across the technology landscape.
Objectives and Key Results
The Data Centre Engineer is part of the Data Centre Practice department within the Customer Experience and Managed Service.
The key objectives will be to:
- Commit to several dayshifts operating between the hours of 8:00am to 8:00pm Monday to Friday. The dayshifts are rostered on a rotational basis with each engineer working 37.5hrs/week.
- Form part of an on-call Rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy. Generally, engineers will be expected to cover 1 in every 4 weeks on call.
- Meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.
- Review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.
-
Data Center Engineer
1 week ago
Hoddesdon, United Kingdom Claranet Full timeEssential duties and responsibilitiesTroubleshooting and repair of hardware faults and the installation of spares or components as required.You will be based at our Docklands and Hoddesdon Data Centres (must live within 1 hour commute to the data centres- EN11 & E14) with occasional travel to other UK sites when required.Provide hands and eyes services to...
-
IT Data Analyst
2 days ago
Hoddesdon, United Kingdom CV-Library Full timeVolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. As part of the VW UK ICT Data Team, the ICT Data...
-
Data Driven Construction Strategist
2 days ago
Hoddesdon, Hertfordshire, United Kingdom Volkerrail Group Full timeAt VolkerWessels, we are pushing boundaries in the civil engineering and construction sectors with innovative solutions for rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.About the RoleWe are seeking a Data Driven Construction Strategist to join our dynamic team as the Head of Data and Reporting. This crucial role...
-
Unsolicited Application
6 months ago
Hoddesdon, United Kingdom WITRON Full timeThis is WITRON The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for...
-
Professional Development Expert
3 days ago
Hoddesdon, Hertfordshire, United Kingdom Volkerrail Group Full timeAt the VolkerFitzpatrick business, we're committed to delivering innovative engineering solutions across the civil engineering and construction sectors.About the RoleWe're seeking a highly skilled Learning and Development Business Partner to join our team in Hoddesdon. This is an excellent opportunity for someone with experience in designing and delivering...
-
Hoddesdon, Hertfordshire, United Kingdom MW Appointments Full timeAbout UsOur company is a dynamic and innovative organization that values creativity and technical expertise. We are seeking a skilled Software Engineer to join our team.Key ResponsibilitiesDesign and develop software applications using programming languages such as Java and Python.Collaborate with cross-functional teams to identify and prioritize project...
-
Senior IT Infrastructure Specialist
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Claranet Full timeAbout the RoleThe Data Centre Engineer will be responsible for the lifecycle of all managed hardware hosted within Claranet's UK data centres, remote assistance for colocation customers, and supporting facility operations to ensure maximum uptime.This role requires a strong understanding of server hardware, components, and firmware, as well as experience...
-
Hoddesdon, Hertfordshire, United Kingdom Pharmaron Full timeUnlock Your Expertise in CrystallisationAs a seasoned technical expert in Crystallisation, you will have the opportunity to leverage your advanced knowledge in analytical techniques to drive innovation in materials science, analytical chemistry, formulation development, chemical engineering, and process chemistry projects. You will collaborate effectively...
-
Senior Innovation Scientist
1 month ago
Hoddesdon, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full timeAs a technical expert in Crystallisation, you will have the opportunity to apply your advanced knowledge in a variety of analytical techniques to support materials science, analytical chemistry, formulation development, chemical engineering, and process chemistry projects. You will provide support in the development and characterisation of Starting...
-
Administrator
6 months ago
Hoddesdon, United Kingdom Room at the Top Recruitment Full time**Duties include**: - Use of Salesforce system - Logging jobs - Interact with the team for any queries - Liaising directly with contractors - Speaking to customers and answering calls - Data entry - Typing of correspondence - General administrative support - Working within a busy environment - Use of end to end system - Sending quotations to customers -...
-
Learning Solutions Manager
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom VolkerWessels Uk Full timeAbout the RoleVolkerWessels UK is a leading contracting group of five closely linked businesses, providing integrated and ground-breaking solutions for the civil engineering and construction sectors. As the Learning Solutions Manager, you will play a crucial role in supporting the delivery of a high-quality learning offering, partnering with all...
-
Strategic Learning Solutions Architect
7 days ago
Hoddesdon, Hertfordshire, United Kingdom Volkerrail Group Full timeWe're seeking a highly skilled and experienced Learning & Development Solution Manager to join our team at the Volkerrail Group. About UsAt Volkerrail Group, we're dedicated to pushing boundaries in the pursuit of fairness, inclusion, and respect. We believe in providing integrated and groundbreaking solutions for the civil engineering and construction...
-
Hoddesdon, Hertfordshire, United Kingdom Pharmaron Full timeSenior Scientist, Crystallisation Development ExpertAs a technical expert in Crystallisation, you will have the opportunity to leverage your advanced knowledge in analytical techniques to support materials science, analytical chemistry, formulation development, chemical engineering, and process chemistry projects. You will collaborate effectively with...
-
Hoddesdon, Hertfordshire, United Kingdom Pharmaron Full timeSenior Scientist, Crystallisation Development ExpertAs a technical expert in Crystallisation Development, you will have the opportunity to leverage your advanced knowledge in analytical techniques to support materials science, analytical chemistry, formulation development, chemical engineering, and process chemistry projects. You will provide support in the...
-
Training and Development Business Strategist
1 week ago
Hoddesdon, Hertfordshire, United Kingdom VolkerWessels Uk Full timeAt VolkerFitzpatrick, we offer a wide range of civil engineering, infrastructure, and building services. Our expertise spans projects of strategic importance to vital parts of the nation's life. We deliver projects that may not always be visible but are essential for both private and public sectors. Our teams build, renew, maintain highways, airports,...
-
IT Asset Manager
1 month ago
Hoddesdon, United Kingdom CV-Library Full timeIT Asset Manager – Civil Engineering - Hertfordshire – Hybrid working - £60-70k Overview: We are seeking an experienced and proactive IT Asset Manager to join a leading construction and engineering organisation based in Hertfordshire. The IT Asset Manager will oversee the lifecycle management of all IT assets across the organisation....
-
Learning and Development Business Partner
2 weeks ago
Hoddesdon, United Kingdom CV-Library Full timeVolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway...
-
IT Asset Manager
3 weeks ago
Hoddesdon, United Kingdom Intec Select Ltd Full timeIT Asset Manager – Civil Engineering - Hertfordshire – Hybrid working - £60-70k Overview:We are seeking an experienced and proactive IT Asset Manager to join a leading construction and engineering organisation based in Hertfordshire. The IT Asset Manager will oversee the lifecycle management of all IT assets across the organisation. This includes...
-
Learning Solutions Manager
4 weeks ago
Hoddesdon, United Kingdom CV-Library Full timeVolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. To support the delivery of a high quality learning...
-
IT Asset Manager
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Intec Select Ltd Full timeIT Asset ManagerWe are seeking an experienced IT Asset Manager to join our team at Intec Select Ltd. The successful candidate will be responsible for overseeing the lifecycle management of all IT assets across the organisation.Key Responsibilities:Maintain a comprehensive inventory of all IT assets, ensuring accurate tracking from acquisition through to...