Customer Service Expert

4 days ago

Burgess Hill, United Kingdom Hobson Prior Full time
Job Description

Hobson Prior is working alongside a biotech company seeking a Customer Service Expert to ensure customers receive necessary reagents and consumables for their operations. This role involves processing orders, handling customer communications, and providing first-level support for digital order management solutions. This is a hybrid role requiring 3 days in office per week.

Please note that to be considered for this role you must have the right to work in this location.

Mission Statement:

The Customer Service Specialist ensures customers receive the reagents and consumables to continue the smooth running of their operation. They will do this through the processing of customer orders, handling of customer communication via several channels and first level support for all digital order management solutions.

Context and Key Responsibilities:

The Customer Service Specialist is:

  • A hybrid role that will include office-based activities as well as the potential for working from home.
  • A member of Supply Chain and customer service function
  • Reports to Customer Service Team Managers
  • Working within the customer service teams

Key Responsibilities:

  • Manage customer communications within agreed service levels and maintaining high quality service.
  • Offer first- and second-line digital support across several platforms whilst promoting the use of available tools.
  • Communicate with Third party suppliers to process required purchase orders or resolve any logistical queries.
  • Support other departments and stakeholders to ensure smooth operation.
  • Ensure all data on our systems is kept up to date as required
  • Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
  • Proactively adhere to process surrounding Export Control and Incoterms
  • Ensure adherence to all regulatory requirements

Key Activities:

Order Management Quality

  • Process reagent and consumable orders from international and local warehouses and third party suppliers for UK, Ireland and Agencies
  • Manage allocation and bottlenecks
  • Manage orders with Third party suppliers
  • Respond to any query from internal/external customers and third-party suppliers

Customer Experience

  • Build and maintain relationships with our customers and stakeholders
  • Meet and exceed departmental service levels
  • Manage third party suppliers to ensure quality of our MLS offering
  • Identify opportunities for continuous improvement
  • Accountable for quality and integrity of data in our systems to enable digital transformation as well as reliable insight delivery
  • High quality digital support across all our self-service platforms
  • Collate and listen to customer feedback
  • Handle logistic claims within agreed timeframes

Colla boration

  • Work together as one team to focus on providing a world class customer experience which is highly valued
  • Develop and enable strong relationships to work effectively with stakeholders across the organisation to ensure long-term business and customer benefits.
  • Collaborate across supply chain to ensure the smooth continuation of services for our customers
  • Utilise all processes and outside the box thinking any challenges that may arise
  • Collaborate with customers to identify and implement any potential efficiencies
  • Work closely with product managers to limit impact from allocations and stock outs to our customers
  • Participate in projects designed to increase customer satisfaction and business efficiencies

Qualifications:

  • Grade C or above at GCSE or equivalent in both English Language and Maths.

Experience:

  • Experience of Customer Relationship Management system and tools
  • Customer Service experience (preferably in a contact centre environment)
  • Experience with both business to business and consumer-based customer service

Knowledge/skills:

  • Patient, empathetic, attentive with a calming presence
  • Systems experts in Salesforce and SAP
  • Excellent written and verbal communication skills, and be able to communicate with maximum impact
  • Resilient and tenacious, you strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment
  • A strong team player, goal oriented focused and fully committed to providing excellent customer service.
  • Resourceful with a passion to investigate problems and find appropriate solutions.
  • Embraces challenges to build and strengthen trust, relationships and the company's brand
  • Able to multitask, prioritise and manage time effectively

For more information, please contact Chad Petersen .

Apply now

If you are interested in learning more or applying to this exciting opportunity then please click 'Apply' and upload a copy of your CV. Alternatively for further details or to talk directly to a life sciences recruitment specialist directly please select 'Contact me' at the top of this page.

Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.

By providing your details and submitting this form you confirm you have read and understood our privacy policy. We only share your personal details with our group companies at acaciumgroup.com/affiliates and those categories of third parties in our privacy policy at hobsonprior.com/privacy -policy.

  • Customer Service Expert

    2 weeks ago

    Burgess Hill, United Kingdom CV-Library Full time

    Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives? We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires...

  • Customer Service Expert

    6 days ago

    Burgess Hill, United Kingdom Clearline Recruitment Ltd Full time

    Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires...

  • Customer Service Expert

    2 weeks ago

    Burgess Hill, United Kingdom Clearline Recruitment Ltd Full time

    Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires...

  • Customer Service Expert

    4 days ago

    Burgess Hill, United Kingdom Hobson Prior Full time

    Hobson Prior is working alongside a biotech company seeking a Customer Service Expert to ensure customers receive necessary reagents and consumables for their operations. This role involves processing orders, handling customer communications, and providing first-level support for digital order management solutions. This is a hybrid role requiring 3 days in...

  • Expert Customer Supporter

    5 days ago

    Burgess Hill, West Sussex, United Kingdom CV-Library Full time

    About the RoleThis is an exciting opportunity to work as a Customer Service Expert with a global client whose ethos is centered around making a positive impact on people's lives. You will be part of a collaborative team that inspires self-motivation, commitment, and passion.

  • Customer Service Specialist

    5 days ago

    Burgess Hill, West Sussex, United Kingdom CV-Library Full time

    Role OverviewWe are seeking a skilled Customer Service Expert to join our team in Burgess Hill. As a key member of the customer service team, you will be responsible for delivering exceptional service to customers and ensuring seamless operations.

  • Customer Service Administrator

    10 hours ago

    Burgess Hill, United Kingdom Page Personnel Full time

    The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client. Client Details Our client is a well-established company in the Financial Services sector in...

  • Customer Service Administrator

    4 weeks ago

    Burgess Hill, United Kingdom CV-Library Full time

    The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client. Client Details Our client is a well-established company in the Financial Services sector in...

  • Customer Service Associate

    3 weeks ago

    Burgess Hill, West Sussex, United Kingdom Tesco Full time

    About the role:We are looking for a Customer Service Associate to join our team at Tesco. As a Customer Service Associate, you will be responsible for providing excellent customer service, answering customer queries, and resolving any issues that may arise.Responsibilities:Provide exceptional customer service, ensuring that customers have a positive shopping...

  • Service Delivery Expert

    5 days ago

    Burgess Hill, West Sussex, United Kingdom CV-Library Full time

    Job ResponsibilitiesProcess customer orders accurately and efficientlyManage customer communications across multiple channels within agreed service levelsProvide first and second-line digital support, promoting the use of digital tools and platformsYou will also be responsible for ensuring timely delivery of reagents and consumables, maintaining system data,...

  • Customer Service Specialist

    10 hours ago

    Burgess Hill, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months. Salary: Rate - £15.00ph - £17.00ph PAYE. Customer Service Specialist Role: Manage customer communications within agreed service levels and maintaining high quality service. Offer first- and...

  • Customer Service Specialist

    2 weeks ago

    Burgess Hill, United Kingdom CV-Library Full time

    CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months. Salary: Rate - £15.00ph - £17.00ph PAYE. Customer Service Specialist Role: Manage customer communications within agreed service levels and maintaining high quality service. Offer...

  • Customer Service Administrator

    1 month ago

    Burgess Hill, United Kingdom CV-Library Full time

    Customer Service Administrator £25,000, Burgess Hill, 9-month Fixed Term Contract from Jan 25, Monday to Friday 9am - 5pm, holiday, pension The Role A rare opportunity has arisen to join a well-established small Private Medical and Travel insurance business as a Customer Service Advisor to provide cover for a 9-month fixed term maternity contract...

  • Customer Service Specialist

    6 days ago

    Burgess Hill, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months. Salary:Rate - £15.00ph - £17.00ph PAYE.Customer Service Specialist Role:Manage customer communications within agreed service levels and maintaining high quality service.Offer first- and second-line...

  • Customer Service Specialist

    2 weeks ago

    Burgess Hill, United Kingdom CV-Library Full time

    CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months. Salary: Rate - £15.00ph - £17.00ph PAYE. Customer Service Specialist Role: Manage customer communications within agreed service levels and maintaining high quality service. Offer...

  • Customer Service Specialist

    1 week ago

    Burgess Hill, United Kingdom Pontoon Full time

    Job Description Customer Service Specialist required. Location - Burgess Hill Hybrid working Customer Service Specialist - Fixed Term Contract for 12 months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Our client, a pioneer in healthcare, is seeking Customer Service Specialists to...

  • Customer Service Specialist

    1 week ago

    Burgess Hill, United Kingdom Adecco UK Limited Full time

    Customer Service Specialist required. Location - Burgess Hill Hybrid workingCustomer Service Specialist - Fixed Term Contract for 12 months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Our client, a pioneer in healthcare, is seeking Customer Service Specialists to join their team in...

  • Customer Service Advisor

    4 weeks ago

    Burgess Hill, West Sussex, United Kingdom Travail Employment Group Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Advisor to provide exceptional customer support and policy administration services to our clients. As a key member of our team, you will be responsible for assisting customers with their enquiries, processing policy documentation, and ensuring compliance with UK/EU insurance and FCA regulations.Key...

  • Customer Service Specialist

    2 days ago

    Burgess Hill, United Kingdom CK Group Full time

    CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months.Salary: Rate - £15.00ph - £17.00ph PAYE.Customer Service Specialist Role: Manage customer communications within agreed service levels and maintaining high quality service. Offer first- and second-line...

  • Customer Service Representative

    4 weeks ago

    Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

    About the Role:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. Working with a well-established organisation, you will play a vital role in ensuring excellent customer service and support.Key Responsibilities:- Receive and respond to customer calls and queries- Communicate effectively with customers,...