Customer Support Engineer

3 weeks ago

Sheffield, United Kingdom Egress, a KnowBe4 company Full time
Job Description

Technical Support Engineer - CX

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that obsesses over your wellbeing with unrivalled work life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do, and want a career in one of the most exciting yet stable industries, read on…


Egress Software Technologies are a leading Cyber Security company providing global solutions to protect against human activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.


Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.


At the forefront of the IT Cyber Security industry, Egress can provide an unrivalled career path for someone looking to progress within the Customer Support space and beyond.


The Team


As a Graduate Technical Support Engineer, you will work with customers to support and optimise the Egress products to a high standard to achieve the best customer satisfaction (CSAT) scores. You’ll be a critical problem solver working collaboratively with various internal Egress teams to ensure that technical challenges are handled quickly and appropriately.


The Role


Are you an ambitious and driven graduate with a passion for technology? Then you’re exactly what we’re looking for at Egress.


The Egress Technical Support CX Graduate Engineer role offers you the opportunity to launch your successful career in tech supporting our fast-growing email security customer base covering the public, financial and professional services sectors. You will learn about email security, secure file sharing, and start your career in cyber security.


We are looking for people who have a real passion for technology and innovation and you don’t need any prior technical experience to apply. There has never been a more exciting time to join the tech industry, so why not start now?


The right person will be keen to gain the skills and experience you need to launch your professional life. You’ll begin your role in the Business Support team learning about our products and customers and the understanding the Email Security landscape. You will then rotate into our Professional Services team to learn how to deploy our products to customers, and the Technical Product Support team where you will further support our customers and their environments, working closely with other Egress departments on technical issues you may encounter.


Regardless of what subject you studied at university, we will provide you with the necessary tools to be successful in your role. For example:


  • Structured online learning using TalentLMS
  • Practical lab sessions
  • Access to Skillsoft and Microsoft certifications


The Person


You have a strong analytical mind and an interest in developing tech skills that you want to apply to real-world situations.

You are curious and collaborative with a creative approach to problem-solving and a passion for technology.

You don’t need to have a background in tech, we welcome candidates from STEM degree subjects and universities, and you do not require any prior experience. If you’re open to learning new skills and working in exciting new environments, then this could be the perfect role for you. You will also need to be:


  • Educated to degree level
  • An excellent communicator
  • Passionate about a career in IT
  • Eligible to work in the US

  • What rewards and benefits would I get in this role?


    • 25 days annual leave (26 in your second year with Egress)
    • Free breakfasts
    • Monthly fully funded office socials (Trampolining, Bowling, Rounders, Sports Day, Pub Quiz, Board Games Night etc.)
    • Pension scheme
    • BUPA Private Health Cover
    • Eligibility to participate in Enterprise Management Investment (EMI) stock options scheme
    • Cycle to work discount scheme
    • Regular Charity events & fundraisers
    • Annually funded company kick off event
    • Regular Pool leagues on our office tables
    • Management/Peer recognition programmes with rewards (Including an annual company holiday incentive)



    The company


    We are proud of our uniquely agile, effervescent, and people-focused equal opportunity environment. Our core values of Owning it , Being Bold , Doing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.


    We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do We are now back to running our monthly paid for social activities as our offices continue to get busier For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.


    Diversity, Equity and Inclusion


    Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and Female representation, but we recognise that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our Diversity & Belonging forum, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.


    Find out more here - -us/environment-social-governance/diversity


    Privacy and Your Data


    Please take the time to check and read our recruitment privacy policy – you can find it at -privacy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

    Any job offer that we may make to you will be subject to you successfully passing background checks.

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