Service Desk Analyst
3 weeks ago
Service Desk Analyst – Trade Floor
Service Desk Analyst – Trade Floor
The location of the role is London (occasional remote work possible, but an on-site role) .
The duration of the contract is 6 months .
The pay rate on offer is £350 - £400 per day (via Umbrella) .
Shift rota hours are Monday – Friday, 7am-7pm (typically 6:30pm finish) .
Role Summary
This role is to fulfil a customer requirement on a Trade Floor, ensuring that our customers are provided with the correct level of service, and enhancing the current skill set on site providing additional administrative skill sets in Azure, Intune, and Active Directory to further enhance our current offering.
The role holder is part of a team and has recognized specialist skills in supporting multiple customers in a critical workspace while maintaining excellent customer relations. The role holder also delivers medium complexity work packages as part of customer implementation projects and has the ability to understand complex situations and activities, also being able to communicate basic technical information to non-technical people.
Key accountabilities of the role
- Delivering a professional and dedicated “walk up” Deskside support service to around 50 users although this number could change.
- Daily tasks include logging of all issues raised using ''Service Now'' call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion.
- Incident management - ensuring that all incidents are resolved within SLA timescales.
- Raising client specific service / change requests, managing through to completion.
- Delivering project work, attending project meetings and work groups as and when requested.
Key skills and experience
- Previous Trade Floor / Commodities service experience (5 years’+ demonstratable experience)
- Excellent communication skills, both written and verbal, and a natural customer care / professional attitude are absolute essential pre-requisite.
- Technical understanding of PC hardware/software -*TSS3 skill set (minimum)
- Windows 10 and 11 support.
- Microsoft Office 365.
- Must be a Team Player with drive, motivation, and ability to work under pressure.
- AD Account management and Administration.
- Azure Account management and Administration.
- Intune Account Management and Administration.
- Powershell
- LAN/WAN knowledge (desirable)
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