Service Desk Analyst
4 weeks ago
A leading commodities trading firm are searching for an 1st line service desk analyst to join their team. You will provide 1st line support to all users throughout the
firm including front office traders and will have the opportunity to work on a handful of exciting upcoming projects. You will take ownership, and be a
central point of contact, for any issue reported by our customers ensuring professional and regular communication is provided.
Our previous placements with this client have spoken very positively about the company culture, highlighting the collaborative/friendly environment and the internal career progression available. As an example, after spending 2 to 3 years in one application support team we have seen hires progress internally to become a
DevOps Engineer, Trader, BA, Data Automation Lead, Data Support Manager, Derivatives Analyst, and Developer demonstrating the variety of routes on
offer. The combination of these factors has lead to my client having some of the best retention rates on the market.
Requirements:
Strong understanding of ITIL framework and processes Great Customer Service Windows 10/11 VIP Support Service Desk/ Remote Support Industry experience - financial services, insurance, fast eCommerceBenefits:
Generous Bonus, Well compensated on-call allowance, 10% Pension, Private Dental, Private Medical, Discounted Utility Bills
Job Title: Service Desk Analyst
Location: London, UK
Job Type: Permanent
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
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