Desk Account Manager

2 weeks ago

Bromborough, United Kingdom CV-Library Full time

Who Are We?
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

Now let us tell you about the role
You will ensure all incoming calls are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations.  To achieve this by dynamic growth and exceptional customer service with a workforce who are responsive, customer-focused and are Right First Time in their work.

Responsibilities

To ensure incoming telephone calls are dealt with efficiently and professionally
To log all customer communications on the CRM System
Discussing and completing contractual amendments for customers relating to changes in services
To work with internal departments in resolving customer queries
Help the design, implementation and maintenance of a set of comprehensive policies and procedures
Post call new business cancellations, BDM leaves call their most recent customers, to provide the one-month phone call, sited dates
Introduce call plans to all bronze customers (below £10k)
Help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
Proactively contact new customers after their first 6 weeks to introduce our other services
To ensure that all contracts and paperwork are updated as required
Maintain an excellent knowledge of company service offering and the waste management industry as a whole as well as being responsive to changes within the sectors/markets of our customers
General reception duties including meeting and greeting visitors
Directly responsible for effective customer contact to stop them from cancelling their contracts with the company
Review and resolve any price increase queries effectively and directly with Customers
Any other reasonable task as may be required from time to time 
Skills and Experience

Prior experience within a customer services environment 
Excellent telephone manner and extremely customer-focussed
Strong communicator
Conversant in the use of Microsoft Office applications
Good level of written and oral skills
Ability to deal with people at all levels
Be well presented with a confident and professional manner
Possess initiative and a can-do attitude 

Join us on the journey…..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.
Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre.  As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation.  What’s good today can be better tomorrow.
Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.
Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. 
Take the first step today and join us on the journey

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