Client Services Coordinator

2 weeks ago


Belvedere, United Kingdom CV-Library Full time

Our client, a market leader within its industry, are recruiting an organized and confident

Customer Services Administrator to work in their busy Client Services Dept based in their Head Office in Thamesmead / Erith area.

Role

You will be working on a busy client services desk, liaising with all their clients (UK wide) in relation to stock requirements and products being delivered on time

Duties;

* Managing client accounts - UK based

* Receiving calls from clients to discuss stock and products requests

* Liaising with delivery teams to confirm delivery times

* Advising clients of any changes to their expected deliveries

* Updating systems for all internal and external contacts to be aware of any changes to stock levels,

* promotional material requests, marketing information despatch issues etc etc

* Liaising with carriers to deal with any changes to deadlines etc

* Tracking deliveries on system

* Administration duties will also be a large part of the role

* Escalating any issues to Team Leader/Manager

* Update and maintain Excel Spreadsheets

* Entering and updating the Database and managing the process

Experience and Skills Required

* Proven experience in a similar role; Customer Service, Client services, Sales Administrator, Sales order processor, Account Manager

* Excellent all-round communication skills

* knowledge of MS Excel as well as all other MS packages

* Able to work to deadlines

* Ability to work as a team

Confident and accountable decision maker

Can work to ever changing deadlines

Multi tasker

HOURS ;

MON - FRI ; 8.00 - 4.00

& 1;3 w/end WFH SAT & SUN (8-12) PHONES ONLY – OVERTIME PAID

SALARY ; CIRCA £25 – 27 – REVIEW AFTER 3 MONTHS



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