Customer Service Team Leader
1 month ago
Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000
My client, a leading financial services organisation, are looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team Leader in this role you will be responsible for supporting and developing a small team who provide administration support for customers. You should be confident in communicating and have previous experience in a similar role.
Role and Responsibilities:
Ensure agreed service levels are met
Make sure teams are maintaining quality in their work and provide feedback
Maintain team training and ensure this is updated regularly
Create training development plans
Respond and action customer complaints
Ensure procedures are followed and remain compliant
Complete all required administrative tasksEssential Skills:
A minimum of two years’ experience as a team leader ideally within financial services
Previous experience in planning and monitoring team performance
Be motivated and driven with the ability to coach a team
Strong communicator with great interpersonal skills
Very organised and able to work to deadlinesPackage:
£28,000 - £30,000
Hybrid working
Opportunity to gain professional qualifications
Excellent pension and bonus schemesCustomer Service Team Leader / Full time / Permanent / £28,000 - £30,000
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Customer Service Team Leader
1 month ago
Bromley Town, United Kingdom CV-Library Full timeJulie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley. You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the...
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Customer Service Team Leader
3 weeks ago
Bromley Town, United Kingdom Julie Rose Recruitment Full timeJulie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley.You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the...
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Customer Service Team Leader
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Customer Services Team Leader
1 month ago
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Customer Service Team Leader
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Customer Service Team Leader
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Customer Services Team Leader
1 month ago
Bromley, United Kingdom Foresters Financial Full timeSummary of Role The Team Leader is responsible for assisting in managing a high level of administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators. The role holder will also...
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Customer Services Team Leader
6 months ago
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Customer Services Team Leader
5 months ago
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Customer Service Team Leader
1 month ago
Bromley, United Kingdom Julie Rose Recruitment Full timeJulie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley.You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the...
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Customer Service Team Leader Position
3 weeks ago
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Team Leader
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Customer Service Team Leader
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Bromley Town, United Kingdom CV-Library Full timeCustomer Service Manager / Full time / Permanent / £43,000 - £47,000 My client, a leading financial services organisation, are looking for a Customer Service Manager to join them on a full time permanent basis. As a Customer Service Manager in this role you will be responsible for managing a large team who provide administration support for...
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Customer Team Leader
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