Customer Service Team Leader

2 months ago


Bromley, United Kingdom CV-Library Full time

Calling all Customer Service superstars 🌟

We are currently on the lookout for an experienced Customer Service Team Leader to join our client's dynamic finance team. If you have a passion for leading, coaching, and providing exceptional customer service, keep reading

🏢 Our client, a leading name in the finance industry, is seeking a skilled Team Leader with a minimum of 2 years' experience in a similar role. 📈 With their innovative solutions and commitment to excellence, our client is dedicated to providing top-notch service to their customers.

💼 As a Customer Service Team Leader, you will:

Manage the day-to-day operations of the customer service team in accordance with agreed service levels ✅
Implement and maintain quality controls to ensure the team's work meets or exceeds expectations ✅
Provide relevant training to team members to enhance their skills and knowledge ✅
Monitor and assess team performance and behavioural competencies on a regular basis ✅
Develop training and development plans to help team members achieve their objectives ✅
Handle and resolve customer complaints professionally and efficiently ✅

🌟 What we are looking for: 🌟

A minimum of 2 years' experience as a Customer Service Team Leader, ideally within a financial services environment 💼
A Level 3 award in Financial Administration or a willingness to undertake the qualification 📚
Strong written and oral communication skills to effectively communicate with internal and external stakeholders ✍️
Proven experience in planning, monitoring, and controlling work to meet business objectives 📊
A natural motivator and coach with a passion for developing team members 🙌
Excellent organisational skills and the ability to prioritise tasks to meet deadlines 📆
Outstanding interpersonal skills to build strong relationships with both customers and colleagues 💬
The ability to identify and assess risks in a customer service environment 🕵️

🔒 Our client offers a supportive and inclusive work environment, where your contributions are valued and recognised. Join their dynamic team and take your customer service career to the next level 🚀

💼 If you're ready for your next challenge as a Customer Service Team Leader, apply now 📩 We can't wait to hear from you

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website



  • Bromley, United Kingdom Foresters Financial Full time

    **Summary of Role** The Team Leader is responsible for assisting in managing a high level of administrative support services for Forester Life customers and field force, for all transaction types for this department. The Team Leader supports the Customer Services Manager in developing and monitoring the team of Administrators. The role holder will also...


  • Bromley Town, United Kingdom CV-Library Full time

    Hybrid working available This is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues. Key Responsibilities & Duties  Manage the day to day duties in accordance with agreed service...


  • Bromley Town, United Kingdom Floss Agency Full time

    Hybrid working availableThis is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues.Key Responsibilities & Duties Manage the day to day duties in accordance with agreed service level Review,...

  • Team Leader

    7 days ago


    Bromley, United Kingdom CV-Library Full time

    JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact...

  • Team Leader

    1 month ago


    Bromley Town, United Kingdom CV-Library Full time

    JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the...

  • Team Leader

    6 months ago


    Bromley, United Kingdom REL Field Marketing Full time

    What's the role about?: **Team Leader** **Can you motivate a Team and deliver a great service?** **Join us and lead an outstanding team of brand samplers, to deliver and delight our brands!** **Part Time, Permanent** **Package**: £15,120 per annum (OTE £16,632 per annum) + Travel expenses paid **Working**: 21 hours per week, Friday to...

  • Team Leader

    3 weeks ago


    Bromley Town, United Kingdom CV-Library Full time

    JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the...

  • Team Leader

    7 months ago


    Bromley, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Bromley **Contracted hours**:35 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing products,...

  • Team Leader

    2 weeks ago


    Bromley, United Kingdom AD WARRIOR Full time

    Team leader Location: Bromley BR2 7AG Salary: £14 per hour Hours: 37.5 hours per week Please note this role does not qualify for visa sponsorship, as the service is not registered with CQC as per the guidelines set by the Home Office.  Are you the candidate the organisation are looking for? They are recruiting for a Team Leader.  They are looking for...

  • Team Leader

    7 months ago


    Bromley, United Kingdom Change Grow Live Full time

    Overview: Our **Team Leaders** here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff. We have a new and exciting...

  • Team leader

    2 weeks ago


    Bromley, United Kingdom Blue Arrow - Southampton Full time

    Team leader care - Crystal Palace - London - 26k -33k To work in a 26 residents care home with mental health issues and disabilities. 40 hour week working shifts and some weekends.Job Purpose:The Care Team Leader is responsible for overseeing the delivery of high-quality care and support services to clients. This involves managing and supervising a team of...


  • Bromley, United Kingdom Ad Warrior Full time

    About UsShaftesbury is a reputable organisation that provides disability services across adult care, children's care, and education. We are committed to inclusion and support, offering professional, flexible, and personalised care.The RoleWe are seeking a Team Leader to oversee the day-to-day running of our service. This will involve supporting the staff...

  • Laboratory Team Leader

    6 months ago


    Bromley, United Kingdom Pennington Choices Full time

    Laboratory Team Leader based in **Bromley office** Responsible for **Bromley UKAS accredited labs** Salary package between **£30 - 36k per** **annum** **25 days **holiday plus 8 bank holidays increasing to 31 with service **About this role**: The ultimate purpose of this role is to lead the laboratory team in Bromley creating and engaged and...


  • Bromley, United Kingdom Nuffield Health Full time

    Food & Beverage Team LeaderNuffield Health Bromley FWC | Cafe | Permanent | Full time£25,480 per annum40 hours per week At Nuffield Health, we focus on creating the best possible experience for our members and guests. We're looking for someone with passion and outstanding customer care to be responsible for the organisation and operation of our café area....


  • Bromley, United Kingdom Nuffield Health Full time

    Food & Beverage Team LeaderNuffield Health Bromley FWC | Cafe | Permanent | Full time£28,040 per annum40 hours per week At Nuffield Health, we focus on creating the best possible experience for our members and guests. We're looking for someone with passion and outstanding customer care to be responsible for the organisation and operation of our café area....


  • Bromley, United Kingdom eXPD8 Field Marketing Full time

    As a Merchandising Team Leader, you’ll be managing a group of approx. 20 merchandisers, providing excellent field marketing support in various retail stores, for exciting brands such as L’Oreal, Proctor & Gamble, Bacardi, Duracell, Tesco, Sainsbury and many more! This is a field based role covering a defined area including SE postcodes - you will be...

  • Bar Team Leader

    5 months ago


    Bromley, United Kingdom Shepherd Neame Full time

    Shepherd Neame is on the lookout for a Bar Team Leader withbundles of energy and enthusiasm to join us, so if you have experience of leadinga team in a fast paced customer focused environment and you are lookingto carve out your career in the hospitality industry; this may be just the jobfor you. Known locally as ‘The Bricks’, this traditional pub in...


  • Bromley, United Kingdom Direct Line Group Full time

    **About Us** At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...

  • Garden Maintenance

    6 months ago


    Bromley, United Kingdom Willow Alexander Gardens Full time

    Here at Willow Alexander Gardens, we provide all services ranging from regular garden maintenance to full garden design and installation. Our head office is based in Sidcup and we cover in and around London and South East England servicing 100’s of clients weekly, monthly and fortnightly. We are passionate about the up-keep and maintenance of our...

  • Team leader

    2 weeks ago


    Bromley, United Kingdom Blue Arrow Full time

    Team leader care - Crystal Palace - London - 26k -33k To work in a 26 residents care home with mental health issues and disabilities. 40 hour week working shifts and some weekends. Job Purpose: The Care Team Leader is responsible for overseeing the delivery of high-quality care and support services to clients. This involves managing and supervising a...