Motor Damage Claimant Team Leader

5 months ago

Bromley, United Kingdom Direct Line Group Full time

**About Us**

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

We currently have an exciting opportunity to join our **Bromley **based team as **Motor Damage Team Leader**, on a full-time** seconded **basis.

**The Role**:
Reporting to the Head of Legal Services Operations, you will provide operational and people leadership support to a team providing claimant motor damage litigation services, maximising team engagement and performance and optimising utilisation of resources and caseload allocation, to deliver the best possible customer experience, whilst achieving all financial and operational targets.

**What you'll be doing**:

- Proactive resource planning and management within own team and across the function, including capacity planning, recruitment, absence and succession/talent management
- Management, in conjunction with the other team leaders within the function, of workload allocation/workflow to ensure delivery of DLG Legal Services service standards and to maximise productivity across the function
- Management and development of individual team member performance in line with the DLG performance and development framework, setting clear and stretching expectations, regularly discussing progress, coaching and motivating to maximise individual engagement, performance and potential
- Acting as an escalation point for the Technical Lead within the team and taking key decisions where there are potentially significant cost, risk, customer and/or reputational implications
- Supporting and facilitating individual development through coaching, training needs analysis and, in conjunction with HR and/or the Legal Practice team, sourcing and scheduling training and development interventions
- Creating and maintaining a high-quality of employee experience and engagement by delivering excellent team communication, understanding and responding to your team members’ motivations and drivers and fostering a rewarding and enjoyable work environment
- Embed and reinforce a customer-focused culture where the customer journey, ease and experience is front of mind at all times and where every team member takes full ownership and accountability for delivering the best possible outcome for the customer and keeping them fully updated throughout the process
- Acting as positive change agent - contributing to the effective continuous improvement of the team and business performance through the identification of potential opportunities for improvement, input into the design of changes and the support and championing of the implementation of change
- Role modelling of the desired work ethic, customer focus, commerciality and values
- Ensuring compliance with all relevant DLG people management processes and procedures when applicable, e.g. disciplinary, grievance, absence management
- Contributing to the monitoring and management of their team’s and wider function’s budget and financial performance
- Ensuring compliance within their team with all applicable internal complaints and SARs processes

**What We Are Looking For**:

- Preferably a Solicitor or Legal Executive, or have experience at an equivalent level
- Experience of managing a team of technical specialist
- A good understanding of relevant law and legal processes
- Experience with a Case Management System
- Ability to communicate efficiently with clients by telephone and written communication.
- Proven track record of achieving targets

**Contract**: 15 months Secondment / FTC

**Hours**:35 hours (Monday - Friday, 9am-5pm)

**Location**:Bromley, BR1

**Hybrid Working**: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.

**What we'll give you**

We have a strong focus on developing you and your skillset and to give you the tools to do so. In addition to this we also offer a great benefits package;
- 9% Private pension contribution
- Annual bonus - up to 10%
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Company car scheme
- Plus many more

**Being yourself**

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive plac

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