Pods Specialist Retail Team Leader
7 months ago
**Working from home with the expectation to come into the office in Birmingham 3 x times a month**:
**Let’s make the most of your talent**
This will be a dynamic Specialist Team Leader role, ensuring the team of Specialist Retail Consultants are motivated and performance managed with their retail sales and targets, identifying and securing growth opportunities within the Retail Repair PODS area.
**About Us**:
Direct Line Rapid repair PODS specialise in fast track, non-structural damage repairs to the highest standards from a specifically engineered environment, utilising the latest technology/equipment, and working to the most efficient process regarding efficiency and environmental impact, the Centres are based in convenient retail locations,
**What you’ll be do**
This is a brand-new role as part of the new business acquired by DLG - Repair PODS Operations and Sales and will deal with retail sales enquiries and growth through app and website sales enquiries, reporting to your manager.
The customer will use the Repair PODS as a retail solution to avoid claiming on their excess for minor damage, to rectify end of lease minor damage and minor scrapes, scratches, bumps to improve the appearance and value of their vehicles. The customers will use the PODS in retail car parks [Morrison’s, ATS and similar land partners]
- Take the lead on ensuring the team of Specialist Retail Consultants are motivated and performance managed with their retail sales and targets, identifying and securing growth opportunities within the Retail Repair PODS area, whilst maintaining our overall aim of being a cost-efficient Retail Repair business. You will represent the team across the business and act as a referral point for our partners in all areas both internally and externally.
- Build the way we work and putting the customer at the heart of everything we do providing assistance to our retail repair customers online by web chat, app, and telephone with retail sales bookings, quotes/queries/requests through the full retail repair sales process by a hybrid working environment.
- Ensure the team are closing and converting all sales leads, guided by targets and being able to present this detail in data/MI format You will energise, inspire, motivate to promote performance both regarding our Retail Repair metrics and their personal behaviour. You will help individuals in the team understand what’s expected in their role and how what they do impacts the customer both immediately and further along the customer journey. You will have two-way conversations, so that people know when they’re not performing to support people in improving and developing.
- Ensure customer enquiries and complaints are dealt with positively and sensitively to resolution, following the complaints process and understand Group HR procedures and comply with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.
**What we are looking for**:
- Previous Team Leader experience in a Sales and Customer area is necessary as is working in a target-driven and sales environment.
- Previous experience launching and leading a new team and expanding with growth, experience managing a team of people and working across different platforms specifically CRM is important.
- Knowledge of automotive, body repairs and SMR
- Understand customer expectations.
- Evidence of building internal networks to.
**What we’ll give you in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- **9% employer contributed pension**:
- **50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover**:
- **Up to 10% annual bonus**:
- **25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days**:
- **Additional optional Health and Dental insurance**:
- **EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.**:
- **Buy as you earn share scheme**
- **Employee discounts and cashback**
- **Plus many more**
**Ways of Working**
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here.
**Be yourself**
We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.
There’s no-one else like you. No-one with the exac
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