Customer Service Team Leader Position
3 weeks ago
Job Title: Customer Service Team Leader
Job Summary: We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Insight Select. As a Customer Service Team Leader, you will be responsible for leading a small team who provide administration support for customers.
Key Responsibilities:
- Ensure agreed service levels are met
- Maintain team training and ensure this is updated regularly
- Create training development plans
- Respond and action customer complaints
- Ensure procedures are followed and remain compliant
- Complete all required administrative tasks
Requirements:
- A minimum of two years experience as a team leader ideally within financial services
- Previous experience in planning and monitoring team performance
- Be motivated and driven with the ability to coach a team
- Strong communicator with great interpersonal skills
- Very organised and able to work to deadlines
What We Offer:
- Competitive salary of £28,000 - £30,000
- Hybrid working
- Opportunity to gain professional qualifications
- Excellent pension and bonus schemes
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