Customer Service Team Leader Position

3 weeks ago


Bromley, United Kingdom Insight Select Full time

Job Title: Customer Service Team Leader

Job Summary: We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Insight Select. As a Customer Service Team Leader, you will be responsible for leading a small team who provide administration support for customers.

Key Responsibilities:

  • Ensure agreed service levels are met
  • Maintain team training and ensure this is updated regularly
  • Create training development plans
  • Respond and action customer complaints
  • Ensure procedures are followed and remain compliant
  • Complete all required administrative tasks

Requirements:

  • A minimum of two years experience as a team leader ideally within financial services
  • Previous experience in planning and monitoring team performance
  • Be motivated and driven with the ability to coach a team
  • Strong communicator with great interpersonal skills
  • Very organised and able to work to deadlines

What We Offer:

  • Competitive salary of £28,000 - £30,000
  • Hybrid working
  • Opportunity to gain professional qualifications
  • Excellent pension and bonus schemes


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