Inbound Customer Service

1 day ago


Slough, United Kingdom CV-Library Full time

Inbound Customer Service Executive

* Hybrid Working

Excellent opportunity for an Inbound Customer Service Executive to work for a Global FMCG client based in Langley.

My client are leaders in their industry who offer their employees an exciting, friendly and motivational environment plus state-of-the-art new offices with Hybrid working

Role

* To provide a fast and efficient telephone response service to all inbound calls

* Responsible for accurately processing all orders received by phone, fax and email in a timely manner

* Actively provide support to other Supply Chain departments

* Proactively make calls to customers as required

* Receive and handle all inbound calls and emails as per service level agreement

* Receive and process customer orders accurately and efficiently

* Provide assistance and support to the Supply Chain as and when required

* Proactively make calls to customers as required

* Maximise all sales opportunities by pro-actively offering alternatives and up-selling

* Achievement of team and individual KPI’s

* Develop and maintain a close working relationship with customers, both internally and externally

* Display a high standard of Customer Care and adhere to and promote the company quality standards at all times

* Ensure the allocation of stock is managed as per company standards

* Continually ensure that all Supply Chain processes relate to improved levels of customer service



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