Customer Service Executive

3 days ago


Slough, United Kingdom Grace Personnel Ltd Full time

**Customer Services Executive**

Do you have customer service experience, and are you seeking a new job in Slough? Grace is helping a Financial Services firm find a full-time Customer Services Executive, and the role comes with a salary of £23,000 pa.

As a Customer Services Executive, you will provide direct customer support to SME stakeholders within the areas of information requests, queries and complaint management.

In your first week in this Customer Services role, you can expect to:

- Act as an initial point of contact and clearing house for all customer, franchise and sales-oriented issues and requests
- Handle inbound customer telephone enquiries and the co-ordination of appropriate action as necessary
- Log all inbound and internal issues and handle complaints in line with regulatory requirements
- Calculate early termination costs
- 5 GCSEs or equivalent, including a minimum grade C in English and Maths

In return for your passion and expertise, you will receive an excellent benefits package, including a salary of £23,000, company bonus scheme, private medical insurance and the chance to buy extra holiday.



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