Pet Claims

3 days ago


Harrogate, United Kingdom CV-Library Full time

We have an exciting opportunity for a Pet Claims & Customer Care Advisor to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders.

The successful candidate will come from a background of providing the very best customer service with the ability to empathise with customers in high pressure situations. 

At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations. 

Our Pet Claims Advisors work 37.5 hours a week on a rotational basis between 8am and 6pm Monday to Friday.

Responsibilities: 

To empathise with customers following a pet injury/illness.
To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
To work flexibly to support the business needs.
To successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines. 
To identify fraudulent claims / claimants and to refer to the Team Leader and/ or Manager for advice and action. 
To effectively explain policy limitations to our policyholders, whilst providing excellent customer care.
Support the Manager, Team Leader and Account Executives with ongoing service development.
Compile comprehensive, thorough and detailed letters and emails to both policyholders and third parties alike. 
To be able to identify underwriting ambiguities and create request for change documents accordingly; this is in order to reduce complaints/ dissatisfied customers and any loss of business.
To work alongside the Manager and Team Leader by liaising with our panel of external suppliers (e.g. Veterinary Practices and Insurers) in order to ensure the continual smooth management of the whole claims process.
Experience:

A basic to fair knowledge of veterinary conditions and certain medications is an advantage.
Good computer skills.
Good written communication and letter writing skills.
Good to comprehensive business and insurance product knowledge is an advantage. 
Able to work under pressure.
Able to overcome objections, barriers and can deal with constructive criticism well.
Good attention to detail.
Good level of oral communication.
Further information
As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days 
Death in Service benefit of x4 salary
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes 
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
 
We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-(Apply online only)



  • Harrogate, North Yorkshire, United Kingdom Jigsaw Full time

    About the RoleWe are seeking a highly skilled Pet Claims & Customer Care Advisor to join our team at Jigsaw, part of the PIB Group. As a key member of our claims team, you will play a vital role in providing an efficient and professional service to our customers when making a pet insurance claim.

  • Pet Claims Adviser

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Full time

    **Pet Claims Adviser** The Pet Claim's Advisor will provide an efficient and professional service to assist our customers when making a pet insurance claim and assisting the pet assessment team in requesting information from both veterinary practices and policyholders. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative,...

  • Pet Claims Handler

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

    Job Advert The Pet Claim’s Handler will provide an efficient and professional service to assist our customers when making a pet insurance claim dealing with all aspects of the claim including the full assessment. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible...

  • Pet Claims Handler

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

    Job Advert The Pet Claim’s Handler will provide an efficient and professional service to assist our customers when making a pet insurance claim dealing with all aspects of the claim including the full assessment. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible...

  • Pet Claims Adviser

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

    Job Advert **Jigsaw has a fantastic opportunity for an enthusiastic Pet Claims Adviser to join their newly renovated and stylish head office in Harrogate town centre. **Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing,...

  • Pet Claims Adviser

    6 months ago


    Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

    Job Advert **The Role**: We have an exciting opportunity for a Pet Claims Advisor to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders. At Jigsaw, part of the PIB Group we...

  • Pet Claims Advisor

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Full time

    The Pet Claim's Advisor will provide an efficient and professional service to assist our customers when making a pet insurance claim and assisting the pet assessment team in requesting information from both veterinary practices and policyholders. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun,...

  • Pet Claims Handler

    6 months ago


    Harrogate, United Kingdom Jigsaw Insurance Full time

    The Pet Claim's Advisor will provide an efficient and professional service to assist our customers when making a pet insurance claim dealing with all aspects of the claim including the full assessment. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for...

  • Pet Claims Advisor

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

    Job Advert The Pet Claim’s Advisor will provide an efficient and professional service to assist our customers when making a pet insurance claim and assisting the pet assessment team in requesting information from both veterinary practices and policyholders. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social,...

  • Pet Claims Handler

    5 months ago


    Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

    Job Advert background of providing the very best customer service with the ability to empathize with customers in high pressure situations. The Pet Claim’s Advisor will provide an efficient and professional service to assist our customers when making a pet insurance claim dealing with all aspects of the claim including the full assessment. At Jigsaw,...

  • Pet Claims

    3 days ago


    Harrogate, United Kingdom Jigsaw Full time

    We have an exciting opportunity for a Pet Claims & Customer Care Advisor to join our team who willprovide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders.The successful candidate will come from a...

  • Pet Claims

    3 days ago


    Harrogate, United Kingdom Jigsaw Full time

    The Role:We have an exciting opportunity for a Pet Claims & Customer Care Advisor to join our team who willprovide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders.The successful candidate will come from...


  • Harrogate, North Yorkshire, United Kingdom Jigsaw Full time

    We are seeking a highly skilled Pet Insurance Claims and Customer Service Advisor to join our team at Jigsaw. This exciting opportunity will see you play a vital role in providing an efficient and professional service to assist our customers with their pet insurance claims.The ideal candidate will have a background in customer care and be able to communicate...

  • Pet Claims

    1 week ago


    Harrogate, United Kingdom CV-Library Full time

    The Role: We have an exciting opportunity for a Pet Claims & Customer Care Advisor to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders. The successful candidate will...

  • Operations Assistant

    5 months ago


    Harrogate, United Kingdom CVS UK Ltd Full time

    CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of...

  • Client Care Advisor

    5 months ago


    Harrogate, United Kingdom CVS UK Ltd Full time

    **We have a very exciting project ahead of us!** We have a fabulous, vibrant and talented team and are looking for the next new members to join us on this journey! The Harrogate Vet opened 5 years ago with a dream to provide individual and exceptional care to our patients and their owners; we have been growing ever since. We pride ourselves on our high...


  • Harrogate, United Kingdom Blue Cross Full time

    {"htmlString":"div!Blue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales.brbrOur dedicated supporters generously contribute various items - from clothing to books, toys, household goods, and soft furnishings - all of which find their way into our shops and online platforms. The funds raised...


  • Harrogate, United Kingdom PIB Group Full time

    The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK’s...