Head of Digital Delivery Unit

Job Title: ProtectUK Head of Digital Delivery Unit - NaCTSO - Counter Terrorism Policing HQ.
Salary: The starting salary is £45,073, which includes allowances totalling £2,841.
The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.
Location: West Brompton
Play your part in combating terrorism by managing the Digital Delivery Unit and the ProtectUK website.
As terrorist threats and change evolve, we need to support businesses and communities to help them stay safe. As Head of our Digital Delivery Unit, you’ll do just that, focusing on digital build and the improvement of the ProtectUK website. It means using your understanding of digital and technology to support a trusted and authoritative site that provides free and accessible information for venues and public spaces. ProtectUK is designed to improve resilience and knowledge, and to keep people safe from the threat of terrorism.
It’s a highly visible role where you’ll be managing budgets and working closely with our digital partners and other teams across NaCTSO, Counter Terrorism Policing (CTP), Government and wider network of external stakeholders, so you need to be good with people. A confident speaker and writer, you’ll be able to represent ProtectUK at events and meetings. Your primary goal will be to ensure that our key audiences are able to easily access the platform and that the user experience and interactivity is the best it can be. You’ll be a positive advocate for digital systems and communications and able to explain how they can contribute to CTP’s overall mission.
Day to day, you’ll manage the digital delivery of ProtectUK information channels; manage an assistant; draw on analytics; and ensure the platform can host a wide range of formats (i.e. video, images, and webinars). To succeed, you’ll need the experience and confidence to plan and implement digital delivery and communications activity that supports the Protect and Prepare mission through ProtectUK. An aspiring leader, you’ll strive to develop the digital capability of ProtectUK and improve the current offer to make it more accessible and interactive. That calls for a self-starter who can quickly grasp new projects or priorities, or refresh and refine an existing approach.
We’re also looking for proven experience of leading large-scale digital projects and a track record of transforming business challenges into strategies, plans and campaigns. Add to that a firm grasp of digital communication and agile environments, digital delivery models and future developments. To cap it all, you’ll constantly be on the lookout for opportunities to share best practice, support your colleagues and contribute to wider network initiatives.
Ready to be a leader and ambassador for ProtectUK? You can expect a competitive salary, a Civil Service pension, excellent career development and a highly rewarding role.
Job summary
The Media Manager job holder will be a key leader, responsible for developing and maintaining the technical delivery and functionality of the ProtectUK suite of digital information resources which is part of NaCTSO. ProtectUK is managed by Counter Terrorism Policing HQ, NaCTSO and the Home Office and contributes directly to the mission to protect businesses and the wider public from terrorism. You will work closely with colleagues across the national Counter Terrorism Policing (CTP) network, the Home Office and other partners as part of your role.
You, as Media Manager, will be responsible for the smooth technical running and functionality of the ProtectUK website, and all digital information channels, working directly with our digital delivery partners and with content and marketing colleagues within the ProtectUK team, and with other related teams across NaCTSO.
Your Media Manager role will focus on both leading the technical development and digital improvement of ProtectUK and our day-to-day business as usual delivery function. Our ambition is extensive, and your role will have a vital impact on supporting our audiences to keep people safe from the threat of terrorism.
This is a highly visible Media Manager role, and you will be a confident speaker and writer able to represent ProtectUK at events and meetings across NaCTSO, CTP, government and wider stakeholders when necessary.
ProtectUK is aimed at owners and operators of venues and public spaces, including businesses, public sector and local government. Its purpose is to provide:
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support, information and guidance to protect against, and prepare for, the event of a terrorist attack.
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interactive e-Learning packages to raise awareness of the terror threat among staff and the public.
You’ll be part of a highly motivated team, with the chance to directly contribute to the UK’s ability to protect against, and prepare to respond to, terror attacks. You’ll also have the opportunity to draw on your own experience and initiative to work with partners across CT Protect and Prepare to identify the most relevant content and present in it in a way which resonates with our priority audiences.
Your primary goal will be to ensure that our key audiences are able to easily access the platform and that the user experience and interactivity is the best it can be. You’ll be a positive advocate for digital systems and communications and able to explain how it can contribute to CTP’s overall mission.
Job requirements
We are looking for a leader, or aspiring leader, who has the experience and confidence to plan and implement digital delivery and communications activity that supports the counter terrorism policing Protect and Prepare mission through ProtectUK. This will include developing the digital capability of ProtectUK and improving the current offer to make it more accessible and interactive.
You, as Media Manager, will need to be a self-starter, able to quickly grasp new projects or priorities, or refresh and refine an existing approach. You will need to balance the strategic with the tactical, with a real focus on delivery. You’ll need to build excellent relationships with internal teams, external suppliers and contractors, as well as with stakeholders from law enforcement partners, government, businesses, and other groups.
You’ll have an excellent understanding of web and mobile applications management and will use audience insight and analytics to choose the right approach for developing and improving ProtectUK in collaboration with other units within the team. You’ll be focused on outcomes and changing behaviour and will use evaluation to drive continuous improvement of your plans.
You’ll take responsibility for the design of ProtectUK and the user experience, and will work collaboratively with others to plan, programme, and deliver your work. You’ll build and maintain great relationships and use your network to support not only your own projects but the wider mission.
You’ll make your presence felt as a positive and proactive member of the team and national network. You will have line management responsibilities, and you’ll be constantly on the lookout for opportunities to share best practice, support your colleagues and contribute to wider network initiatives, including on Learning and Development. You will take active steps to contribute to our shared commitment to Inclusion, Diversity and Equality (IDE).
You will bring energy, purpose, and new ideas to our mission. You’ll look for opportunities to improve what we do and help to ensure that that the work we do is constantly evolving to meet the threat from terrorism that we face, and the communications environment that we operate in.
You will be a leader and ambassador for ProtectUK and convey the professionalism and digital knowledge that supports ProtectUK to be the authoritative voice on protective security for business and venues at a national level.
Key tasks
The Media Manager post holder will be required to do the following:
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manage the Digital Delivery Unit including budgeting, line-managing one colleague and working closely with our digital partners and other teams across NaCTSO, CTP, government and wider external stakeholders.
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draw on analytics, evaluation and insight from the ProtectUK platform and wider industry to constantly review and develop the user journey.
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work with the wider team and suppliers to ensure the platform can host a wide range of formats (including video, images, and webinars)
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collaborate with members across NaCTSO, CTPHQ, the CTP network, and key external stakeholders to ensure the look, feel and experience of the platform engages our external audiences.
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strong quality assurance ability to ensure that ProtectUK reaches and exceeds the highest standards and security and accessibility requirements.
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work with commercial colleagues to ensure website hosting and data storage requirements are maintained.
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manage supplier relationships, holding regular check-ins and stand-ups to troubleshoot issues and frequently update coding.
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work with the ProtectUK Marketing and Insights and Content teams to manage pay-per-click and SEO campaigns.
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effectively represent ProtectUK, promoting our brand and reputation, presenting our work to relevant audiences, with confidence and knowledge of the benefit we bring to the CT Protect and Prepare mission.
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advocate for our shared commitment to Inclusion, Diversity and Equality in everything we do
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support the wider delivery effort of CT Protect and Prepare and crisis response as part of any national CT major incident.
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line management responsibility within the ProtectUK team with a proactive focus and commitment on promoting and supporting team and personal development.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
How to apply
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed Media Manager applications must be submitted by 23:55 on the 2nd of January 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence the January 2025.
Following application review, successful candidates will be invited to interview. Interview dates will commence January 2025.
Media Manager, Comms Manager, Communications Manager, Communications Supervisor, Communications Supervisor