Customer Relations Partner

1 week ago


Bracknell, United Kingdom CV-Library Full time

Customer Relations Partner Location: Western Peninsula, Berkshire, RG12 1RF Hourly Rate: £15.46 PAYE Positions Available: 5

Are you passionate about delivering exceptional customer experiences? Join our Complaints Centre of Excellence as a Customer Relations Advisor, where you will play a vital role in supporting customers through their complaints journey and driving improvements in our service delivery.

About the Role

As a Customer Relations Advisor, you'll act as the first point of contact for our customers in resolving complaints, both orally and in writing. You'll investigate cases thoroughly, assess individual merits, and communicate outcomes clearly and professionally. You'll also identify systemic issues that could affect other customers and contribute to feedback initiatives to improve our processes.

Key Responsibilities

Be a customer experience expert and brand ambassador.
Acknowledge complaints promptly and set clear expectations for resolution.
Investigate and resolve complaints, ensuring decisions are fair and evidence-based.
Communicate findings and outcomes clearly, both orally and in writing.
Collaborate with internal teams and external stakeholders, including contractors and the Housing Ombudsman.
Provide constructive feedback to colleagues and teams as needed.
Identify and suggest improvements to processes, systems, and policies that may contribute to complaints.

What We're Looking For

Exceptional written communication skills, with strong attention to detail in spelling, grammar, and punctuation.
A polite, empathetic, and professional telephone manner.
Experience in customer service and managing difficult conversations or complaints.
Confidence working towards KPIs and meeting deadlines.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to analyze complex complaints, provide evidence-based findings, and present solutions.
Initiative, fairness, and sensitivity when making decisions.
A valid driving license with business insurance and the ability to travel as needed.

Why Join Us?

At our Complaints Centre of Excellence, you'll work with a team committed to resolving customer issues and driving positive change. Your role will have a direct impact on improving customer satisfaction and shaping a better experience for our customers.
If you're ready to make a difference and excel in a dynamic, fast-paced environment, we'd love to hear from you

How to Apply:
Submit your CV and a brief cover letter outlining your suitability for the role. Applications will be reviewed on a rolling basis, so don't delay



  • Bracknell, United Kingdom Service Care Solutions Full time

    Customer Relations Partner Location: Western Peninsula, Berkshire, RG12 1RF Hourly Rate: £15.46 PAYE Positions Available: 5 Are you passionate about delivering exceptional customer experiences? Join our Complaints Centre of Excellence as a Customer Relations Advisor, where you will play a vital role in supporting customers through their complaints journey...


  • Bracknell, United Kingdom Blue Yonder Full time

    Collaborating to create and deliver to account plans across your assigned accounts - Partner internally with wider account team to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals - Build relationships with key stakeholders in the customer’s organisation to enable a great customer experience and capture any...

  • Training Specialist

    7 months ago


    Bracknell, United Kingdom Air Partner Group Full time

    Should you join us, you will be responsible for contributing to the creation of training objectives and lesson plans, as well as delivering a full range of Aviation Security courses, in line with the content of the syllabus. You will also maintain all industry leading standards across all training deliverables. Working alone and as part of a team of...


  • Bracknell, United Kingdom Air Partner Plc Full time

    You will be responsible for contributing to the creation of training objectives and lesson plans, as well as delivering a full range of Aviation Security courses, in line with the content of the syllabus. You will also maintain all industry leading standards across all training deliverables. Working alone and as part of a team of dedicated professionals, you...


  • Bracknell, United Kingdom Air Partner Full time

    Overview: Although this is a fixed term contract, we have several divisions within our business, so although we cannot promise anything, there may be other opportunities for you to consider after this period. You will provide administrative support to our internal and external clients, as well as assisting with ordering course material, maintaining...


  • Bracknell, United Kingdom Specsavers Full time

    **Position: Customer Service Partner (CSP) - Audiology Domiciliary** **Location: London (Uxbridge to Harrow to Kingston Upon Thames to Staines Upon Thames)** **Salary: £35k Basic + £5k Car allowance alongside the business profit!** If you’re looking for an investment for your future and potential six figure earnings, an incredible opportunity awaits....


  • Bracknell, United Kingdom Specsavers Full time

    **Position: Customer Service Partner (CSP) - Audiology Domiciliary** **Location: London 4 (Uxbridge to Harrow to Kingston Upon Thames to Staines Upon Thames)** **Salary: £35k Basic + £5k Car allowance + Dividends (Business Profit)** If you’re looking for an investment for your future and potential six figure earnings, an incredible opportunity awaits....

  • Training Administrator

    6 months ago


    Bracknell, United Kingdom Air Partner Plc Full time

    Please note that you will need to live close to the Bracknell office (ideally no more than a 30 minute commute) and have excellent time management skills. You will need to be available from 8.15am - 5pm on Academy Training days, and your hours will be flexed on non-training days to ensure a weekly total of 37.5 hours. **You will**: - Be responsible for...

  • Warehouse Partner

    6 months ago


    Bracknell, United Kingdom Waitrose Full time

    **Distribution is about getting the right stock, to the right place, at the right time. In a company the size of ours it’s no mean feat, but join our distribution operation and you’ll be helping to put the smiles on our customers’ faces all over the country.** At a glance: **Role**:Warehouse Partner **Position**:Permanent **Hours**:Full time hours...


  • Bracknell, Bracknell Forest, United Kingdom Tesco Partners Full time

    About the RoleAs a colleague, you'll help serve shoppers, work in various areas, and put training into practice. You'll make decisions for customers, participate in events, and be knowledgeable about store performance. Some key responsibilities include:• Handling products with care• Being a brand ambassador• Having flexible working options


  • Bracknell, United Kingdom Ivanti Full time

    **Who We Are**: While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to...


  • Bracknell, United Kingdom Westminster Forum Projects Full time

    We are currently recruiting for an enthusiastic individual to come and work as our Delegate Relations Officer. This is a busy role and so the ability to manage your own workload whilst maintaining accuracy during busy periods is also essential. The role is a varied one that oversees the entire bookings process for delegates. This involves processing...


  • Bracknell, United Kingdom Air Partner Plc Full time

    Kenyon International, leaders in crisis management, incident response and disaster recovery are looking for a Head of Humanitarian Services to sit within their Bracknell based Operations Team. You will be primarily focused on the development and delivery of Kenyon’s portfolio of humanitarian services and support the broader activities of the Operations...


  • Bracknell, United Kingdom haart Full time

    Location: Bracknell ( Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £50,000+ per year complete on-target earnings £20,000 to £27,500 Basic salary per year, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business...


  • Bracknell, United Kingdom TD SYNNEX Full time

    **Job Purpose**: The role is to support the VP of Networking & Security division in providing adequate analysis and be the central Business Partner for new projects related to the wider commercial team and finance. - Builds and develops relationships with the Top Management team to ensure a strong connection between financial needs and business strategy...


  • Bracknell, Bracknell Forest, United Kingdom Connect44 GmbH Full time

    About the JobAre you a highly motivated and results-driven Accounting Business Partner Professional looking for a new challenge? Do you have a passion for finance and a knack for communicating complex financial concepts to both technical and non-technical stakeholders?About the Role:We are seeking an experienced Accounting Business Partner Professional to...


  • Bracknell, United Kingdom Connect44 Full time

    Connect 44 is hiring for a Finance Business Partner on a Contract Basis.Forming part of the finance team, the Finance Business Partner is responsible for Ledger.Maintenance & Financial Control & Reporting for a Country/ Group of Countries, whilst delivering to in country Management a commercial sounding board to guide and support in operational business...


  • Bracknell, Bracknell Forest, United Kingdom Connect44 UK Ltd Full time

    We are looking for a Business Partner Specialist to join our team in the UK on a contract basis.Key ResponsibilitiesThe successful candidate will be responsible for forming part of the finance team, ensuring ledger maintenance and financial control for assigned entities, and delivering commercial support to in-country management.Main duties...

  • Recruitment Partner

    6 months ago


    Bracknell, United Kingdom Resource Solutions Full time

    Do you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work/life balance? Or maybe you just want to be part of a team redefining work so everyone can have a...


  • Bracknell, United Kingdom Connect44 Ltd Full time

    Connect 44 is hiring for a Finance Business Partner on a Contract Basis.Forming part of the finance team, the Finance Business Partner is responsible for Ledger.Maintenance & Financial Control & Reporting for a Country/ Group of Countries, whilst delivering to in country Management a commercial sounding board to guide and support in operational business...