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Sales Manager

2 months ago

Newcastle upon Tyne, United Kingdom CV-Library Full time

Headley Professional Recruitment are working with a 5* Housebuilder with an enviable reputation for quality and service.

They are strengthening their sales management team with an experienced New Homes Sales Manager to lead and develop a sales team across 3 sites in the North East.

Main Duties and Responsibilities:

* Manage and monitor performance across a range of sales measures, including but not limited to reservations, price performance, days to exchange, legal completions.

* Identify and minimise risks and actively seek solutions

* Monitor and manage all sales targets progress and performance

* Monitor and manage performance against budget expenditure

* Ensure that plot sale values are maximised in line with the business plan and any pricing issues are identified

* Monitor and analyse competitor activities and make suggestions for improvements based on comparisons

* Ensure the achievement of positive customer survey results and targets to achieve and maintain 5* HBF Status, excellent Trustpilot reviews and mystery shops

* Ensure Sales Executives record and share customer feedback

* Provide recommendations and implement processes from reviewing customer feedback

* Encourage and ensure good working relationships between Sales Executives and Site Teams to achieve excellent standards of quality

* Ensure Sales Executives continually maintain show homes and sales areas standards

* Ensure home handovers are of a high standard

* Identify further areas of training and conduct action plans to ensure the mystery shop benchmark is met or exceeded

* Monitor Sales Executive requirements and improvement areas identifying and implementing training where needed

* Lead the training of all new starters ensuring their full understanding of all policies, procedures, and legal regulations

* Manage and monitor resources, rotas, and commissions

* Ensure that all sales literature, details, and brochures are up to date, fit for purpose and available for use

* Manage the performance of all aspects of the sales processes and procedures to drive continual improvement

* Actively identify potential within the team, ensuring talent is managed effectively

* Provide leadership and mentor support to Field Sales Managers, conducting regular feedback and shadowing sessions

* Lead the training and development of the team to maximise their performance and potential

Key Attributes

Core:

* Excellent communication skills

* Excellent sales and negotiation skills

* Commercially astute

* Creative and innovative in sales approaches

* A proactive approach

* Knowledge of schemes such as part exchange and affordable housing including discounted sale & shared ownership

* Customer service skills including problem solving and handling complex situations/complaints

This is an excellent opportunity to take your sales career to the next level with a fantastic brand with a product of real quality